Missing data since update
Hello, ‘Since the last Firefox update I have not been able to retrieve my DNA matches on my Ancestry account?’ I can get it all on Chrome, but not on Firefox
Regards, Myrtle
การตอบกลับทั้งหมด (1)
This is caused by Ancestry using newrelic to host some files and this server is on a disconnect blocklist used by Firefox ETP and content blocking extensions. You can add an exception to disable ETP for your Ancestry website.
- [/questions/1406281] Ancestry missing DNA matches
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.