Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Need to restore .json file after FF update corruption

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

ebbrauer
ebbrauer
more options

This will be brief.

Can I rename the .corrupt file to restore my logins and passwords? This seems to have occurred during the last update. I am have heart palpitations. I have no other backups.

I have two .corrupt files created at the same time (see image), but their appear identical. This is odd. Does this even matter.

thanks for your help,

Liz

current email address: [email removed from public]

This will be brief. Can I rename the .corrupt file to restore my logins and passwords? This seems to have occurred during the last update. I am have heart palpitations. I have no other backups. I have two .corrupt files created at the same time (see image), but their appear identical. This is odd. Does this even matter. thanks for your help, Liz current email address: [email removed from public]
ภาพหน้าจอที่แนบมา

เปลี่ยนแปลงโดย James เมื่อ

การตอบกลับทั้งหมด (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are those corrupt files valid JSON ?

You can possibly check this by renaming the file and add .json file extension and open the file in a Firefox tab.

If the files are valid JSON then there might have been a problem with the key file (key4.db) that stores the encryption key.

You can look a utility to browse System Restore points to see if you have valid logins.json and a matching key4.db file.