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Firefox freezes upon opening up the program. Have to force quit (mac) every time. I've reinstalled 5 times.

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 13 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย DoctorBonersmith

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I have no idea what's causing this. I used Firefox exclusively for years and one day it just froze. I tried rebooting my computer, and eventually deleting and reinstalling Firefox multiple times. Nothing has helped. It was several months ago that the problem began, so I don't recall exactly what I was doing when it first happened. I've searched my hard drive for leftover remnants of an old Firefox program that might be causing problems, but I've found nothing. I've used Safari ever since and that works fine. I just prefer Firefox so I'd like to be able to use it again. My mac is about 6 years old, using OSX 10.8.5.

Thanks!

I have no idea what's causing this. I used Firefox exclusively for years and one day it just froze. I tried rebooting my computer, and eventually deleting and reinstalling Firefox multiple times. Nothing has helped. It was several months ago that the problem began, so I don't recall exactly what I was doing when it first happened. I've searched my hard drive for leftover remnants of an old Firefox program that might be causing problems, but I've found nothing. I've used Safari ever since and that works fine. I just prefer Firefox so I'd like to be able to use it again. My mac is about 6 years old, using OSX 10.8.5. Thanks!

การตอบกลับทั้งหมด (4)

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Hello there,

Have you tried the "Refresh Firefox" feature? https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Keep us posted!

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Thanks.

Firefox won't function long enough for me to even navigate to a page. So I can't "refresh firefox" (and "refresh" doesn't work within another browser, either, so trying it through Safari is moot). I can always re-download and install Firefox, but the second I open it, the Firefox window comes up and the cursor turns into a spinning beach ball.

Any other ideas?

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Hello there,

The latest OSX build is 10.10.3 and the current version your using seems quite outdated.

You can update to the latest build and see if the issue still persists?

Keep us posted!

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Unfortunately my music software is not compatible with the new Mac OSX update (it may be in the coming months), so I have to stick with this one for now. Do you think Firefox would really just shut me down like that, just because I'm on a previous operating system?

I guess I'll just stick with Safari until my Native Instruments Maschine II allows for the Yosemite update.

Thanks for trying to help out!