థండర్బర్డ్ Community Forum

I have two identities in my Thunderbird 44.0. When I click get messages for one of the identities, "loading messages" shows in the status bar and the cursor shows an hourglass. It's stuck in this mode forever until I select a folder in the other identity. If I go back to the first identity and select the Inbox, the hourglass comes back and the perpetual "loading messages" shows again in the lower status bar.

If I can find the installation file, should I try to install it again, or uninstall first. And how can I save the email and profile(s) before I do the uninstall.

Any suggestions...

I have two email accounts (one is imap, one is pop3) in my older version of Thunderbird. They have both worked normally until last week. The pop3 account continues functioning normally, but now when I select (in Thunderbird) the imap account, the mouse cursor starts showing the hourglass and the bottom status bar reads "loading message" . I've closed and restarted Thunderbird, but this doesn't make any difference. The imap account is stuck on "loading message" and doesn't download anything. I also checked my imap email account on the ISP's website, there is new email there waiting to be downloaded,. What can I do to troubleshoot this?

ps...a few weeks before this problem surfaced, I had all my email (inThunderbird) disappear, so I renamed the prefs.js file and that fixed the problem. My email worked normally after that, until this current problem occured.