Firefox Community Forum

Using Mozilla as my browser, I print from my Lenovo laptop to my HP Office Jet 8025e printer. The headers and footers have disappeared. The "print Header/Footer" is checked in the printer settings, but they do NOT print. This change has occurred during the last couple of weeks, perhaps as the result of an update. It seems that checking or unchecking that box makes no difference now. Same result regards...no Headers or Footers. Please advise.

We recently had an update on our printer drivers and somehow this has swapped settings from the previous system print dialogue to "Firefox - Print". The Firefox print dialogue does not have print preview and I need to be able to see a print preview. I've noticed that this was an issue in the past and people have solved it by going into about:config and setting print.tab_modal.enabled to false, but this hasn't worked for me. I am asking this question because if I can't find a solution I will have to switch to Chrome so I can see a print preview and I would rather not. If there is another way to force the system print dialogue instead of Firefox, please let me know.

Every time I try to print multiple copies of a document (PDF or word, not printing a webpage), the printer instead shrinks the page size to around 1/4 size on normal letter paper.

I have checked all my printer settings, reset firefox printing settings, reset computer printing settings, and gone into all the printer menus directly. Even if the page size is set to 100% size, it will still print as a 1/4 image as long as I am trying to print multiple copies directly from the firefox browser (or Firefox PDF viewer).

I also tested it on multiple printers as well as single vs double sided. On Firefox, if you print multiple copies of any document (not screenshot or print-webpage) it will shrink it into a quarter sheet. This works against double sided and single sided.

As for the types of documents: this is for every .docx or .pdf form printed off of Firefox (even pre-existing .pdf documents opened in the Firefox pdf viewer), as long as I am printing multiple copies. If I open the same .docx or .pdf in Adobe, the issue does not arise.

Both me and another coworker have the same issue (both use firefox) and other browsers do not have the same shrinking issue while printing. I believe it started around a month ago?

since one of your updates it is impossible to just print an email from the print icon - I have to keep opening new boxes and in the end it might print - complete waste of time and I am thinking of leaving Firefox completely.

is there no-one - a real human I can call?