Firefox Community Forum

Hello,

I was trying to remove my credit card information and cancel my yearly subscription to Mozilla Monitor Plus that is due to Renew February 21, 2026 for the amount of $107.88. I could not find a way to delete my payment method and/or cancel my subscription.

Can you please assist me with this?

Thank you,

Moderator note: This question has been edited to correct the formatting.

I am 70, sorry if I am not clued into all the latest. I have used Firefox forever because it delete cookies and tracking. Thanks for that. I had a update last night and now I can't get into my gmail account. Thanks

I'm on Win10. This morning I see that MSLOP has updated my desktop PC overnight. FF was open before the update and attempted to restart but couldn't restore pages. I told it to start a new session and the PC blue screened. This has happened before so after the PC restarted I shut it down. It blue screened a few times while also trying to restart FF. I shut it down with the power button. FF will not start with troubleshooting (shift while double clicking on FF icon). It crashes and I get the crash window. Latest crash detail is below. What next? Any help is much appreciated.

UPDATE: I went to windows settings, apps, and clicked on uninstall for FF. Immediately a message box, "Would you like to refresh instead?" popped up. Sure, why not? It thought for a while and updated. I logged in again and I am back to a functioning 147.0.3. I logged into my bitwarden extension and ublock origin is still there. No clue what happened earlier.

Since yesterday I cannot log in to my hotmail accounts via Mozilla. It keeps coming up with the message "Please retry with a different device or other authentication method to sign in". I select sending a code to an email to try a different way but it doesn't even send the code either so I simply cannot log in

I can log in via Microoft Edge so the issue appears to be with Mozilla but I have no idea what has happened or how to fix it

I love Mozilla so do not want to be forced to use Microsoft Edge :-(

I don't like to use the address bar to type searches. I like using the SEARCH BOX in Firefox's New Tab instead. But, with each update, I once again have to try to figure out how to set Firefox searches to be typed in the search box. Is there any way to set this so it doesn't get changed with every update?

Examples of webpages I've entered today that receive an error message are https://leafscape.com & Mint Mobile

Windows 11 Firefox crashed on opening continuously so unable to safe open etc. Did update intel graphics to no avail. Uninstalled in add programs in settings. Did not choose to delete data. Reinstalled and now can't find my profile.

Hello.

My Firefox account ([email removed]@gmail.com) was automatically blocked because the confirmation email was returned.

I did not violate any rules and I have access to this email address.

Please review my account and help me restore access.

Thank you.

Someone has created Mozilla accounts using several of my company's openly available email accounts. I can't figure why. Anyone have an idea why? I know this because all three accounts received the following email message from Mozilla: "Welcome to Mozilla! A few days ago you created a Mozilla account, but never confirmed it. Please confirm your account in the next 15 days or it will be automatically deleted. Don’t miss out on the browser that puts you and your privacy first."

Moderator note: This question has been edited to remove extra newlines.

Dear Folks at Firefox, Mozilla

In last few days I really have a big problem with trying to browse with my favorite browser Firefox. It is that cursor always goes to address bar instead of search bar when I am trying to surf the web. I tried all the fixes that I found online with changing things in about:config still with no solution.

I am running on Windos 11 and using latest Firefox version.

Kind regards Aljosha Mileta

When using Firefox mobile for android, a black bar appears at the bottom of the screen, above the address bar. Please see attached picture.

It only seems to occur when the "scroll to hide toolbar" setting is disabled. The bar moves upwards when using the keyboard.

Samsung galaxy s25 Android version 15 Firefox version 147.0.3 (Build #2016141759)

Please let me know if any more information is necessary.

После включения ПК бывает, что я не могу ввести текст в браузере.(как буд-то включается режим только для чтения, что не позволяет текст ввести). горячие клавиши работают, но текст не вводиться только в браузере. Оно само по себе проходит. Как это исправить?

Hello. I have some questions. I want to delete the image, but I don't know how. How can I do this? I've looked into it, but I couldn't find a solution, so I came to ask for advice.

I have been using 1Password 7 to manage my login credentials. It includes a Firefox extension to fill in account names and passwords in login alerts and pages.

Firefox 147.0.1 (macOS aarch64) in January 2026 has broken 1Password 7's ability to fill in account names and passwords.

To reproduce: 1. Install 1Password 7 Version 7.9.11 (70911000) and its extension version 4.7.5.90 in Firefox 147.0.1 on macOS. 2. Visit a URL for which 1Password 7 has login credentials. 3. Click on the toolbar icon for 1Password 7. A 1Password 7 dialogue box pops down from the icon, containing the username and password for that URL. 4. Click the Autofill button in that dialogue box.

Observed behaviour: 1. Username and Password fields remain blank.

Expected behaviour: 1. Username and Password from 1Password 7 appear in the Username and Password fields.

For approximately the last three months, there was a partial failure similar to this. 1. 1Password 7 popdown dialogue moves from the toolbar icon to the Firefox tab for that URL. 2. Username and Password fields remain blank. 3. Workaround: click in the username field, then tab 2-4 times to further UI objects in the login credentials form. Then click the 1Password toolbar icon, then click the Autofill button in the popdown dialogue. Then, the Username and Password from 1Password 7 appear in the Username and Password fields.

The expected behaviour occurs for the same URLs in Safari.

Thus I suspect that Firefox has somehow changed its behaviour in the last few months to cause this regression. I have not changed the 1Password software versions in this time, because I am intentionally using a previous version of 1Password.

I am looking for a fix or workaround which works with my current 1Password software version. I am not interested in a solution which requires me to upgrade to the current version of 1Password. (The current version of 1Password imposes a feature which I am resisting.) I realise that this reduces the chance that I can persuade the Firefox team to find and correct this regression.