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I did my monthly Norton 360 system scans and updates last night, and maybe it is coincidence, but all of my Firefox bookmarks are now missing, and there is no browsing History showing. I have tried the import/restore steps but each date I try to restore from I get an error message - "Unable to process the backup file".

I have been having a problem the last 2 weeks. When ob certain pages my browser will suddenly jump to the top, or near the top, of the page. I have mostly noticed it on Walmart when i try to click on the add button or if i remove an item from my cart. It happens on a few other places like Barns and Nobles . Anyone else having this problem? Cant be sure but i first noticed it after one of the last updates. I have tried running my browser in safe mode and disabled all extensions and add-ons but still does the same thing. click and and page jumps to top. click on an item to look at it and the page goes all the way to the bottom.

Hello, I'm a few weeks late signing back into my Mozilla account after deletion email called for the last day as June 10th. Considering I travel alot for work, I didn't sign back in until now. I've lost all of my recipe bookmarks. Is there anyway to recover them? Thanks Jay [email removed]@gmail.com

Copied Thunderbird Profile on old computer to external HDD. Name assigned was zs6…. Installed TBird on new Win10 PC, omitting sign-in procedure. On this PC, clicked Menu, Help, Troubleshooting Info. Opened Profile folder on this PC, left-clicked Roaming, closed TBird. Copied zs6… from ext HDD, pasted onto TBird folder C:\users\owner\appdata\roaming on new PC. Clicked Yes to replace any existing files. Opened \roaming\thunderbird\profiles zs6…. not in there. TBird launches again in Setup. What am I doing wrong?

I figured TB was currupt. I decided to uninstal TB. Usually TB is downloaded from the Mozilla TB site. was necessary to download TB from the microsoft store, which caused me to lose my 300 addressbook contacts and the recovery address book service would not work allthough I received the message the address book was found on the server. Again the messages were not displaying at all in the all or inbox, or important folders which gave me the idea to uninstal and reinstal. I think the program is pretty straight forward, but maybe I wasn't clear about the messages not displaying in the all or inbox folder, that may be important.

I'm aware David replyed to me. Usually if I uninstall Thunderbird and reinstall thunderbird, my addresses are usually there, but this didn't happen this time. My folders weren't loading correctly so I thought TB may be currupt, so I felt it may be worthwhile uninstalling and reinstalling, but may be the worst idea unless there is a way to get the contacts back. I think it's pretty straight forward, what I hope for a goal or at least learn why my address contacts did not load. Usually I download TB from the Mozilla TB site, but it sceems necessary to get the app from the microsoft store. It just sceems like the address book recovery services are not there, so I need a older version.

All of the emails in my Archive folder and its sub-folders came up empty today 7/5/25, but were present yesterday 7/4/25. I have tried to locate hidden folders to restore them, but to no avail. The computer has not been rebooted. The content of all the other folders and accounts are as they should be.

Any assistance appreciated!

EK

Some sites do not work correctly even if I select Custom and uncheck the boxes there, but these sites work in Google Chrome. One of the examples is the Twitch site. It's not displayed correctly in some places and there are probably other sites. I wouldn't want to add these sites manually, because personally I don't see any point in it for myself. I really hope that Mozilla has provided the ability to completely disable this function using standard tools (settings or about:config), without installing any extensions.

Thank you!

Hello,

I'm trying to add my secondary email account to thunderbird but I couldn't make it work. I've been using thunderbird for at least 15 years and this is first time I'm seeing anything like that. I think Account Hub is a new feature, I had to reinstall my PC and fresh Thunderbird installation came with it.

The account hub asks for my name and email address. I enter both and as soon as I click continue it says my username or password is incorrect. I don't get any prompt for password. It hangs and gets stuck here.

As an alternative I tried entering a made up email address (something like asd@ba.da) and then it gets into manual settings. I thought I could get it sorted that way but I was wrong. After I fill the form and click continue I get the blank error message. if I click advanced setup it gives me an error about cleanup property. I also get an error message sayign incoming server already exists, that's probably because I have another email account on the same server, but I'm not sure why this is an issue now. Can't I have multiple email accounts on the same mail server?

Probably this has something to with my mail server's autoconfig setup. However I believe user should be able to manually enter account config, incoming/outgoing server etc. At the moment I'm totally blocked and I can't add my second email account to thunderbird.

Thanks

so in the top right there is "Finish setup", i have marked all things, beside "Import previous browser"... the problem is.... what previous browser?... it is a fresh installed system, i have no file to import, and for whatever reason i can not skip it, which doesn't make sense... cuz firefox works without those imports... so why do i get forced to import them... i do not have anything... the annyoing part it... when i click on it, firefox says something "couldn't find files"... which sould be a deead giveaway that i don't have any, it it just should move one... i tired to disable it in about:config, i tried to edit ~/.mozilla, did not work... i just have that super annyoing text at the top, where i have zero change of removing.... why don't you just add a "skip button"... is taht to much to ask?

hello. i downloaded firefox from official void linux repo, and have issue with font rendering or smth. in settings option "Allow pages to choose their own fonts, instead of your selections above" is enabled. don't have same issue in any other gtk apps on my system.

New Laptop. Windows 11. Bitdefender protection. Installed Thunderbird and a first gmail account on new Laptop, all OK. Attempting to instal a second, different gmail account I get the following message from Google:

"400. That’s an error.  The server cannot process the request because it is malformed. It should not be retried. That’s all we know." 

No problem having installing the 2nd gmail account in my internet browser on new laptop after continued failures to instal in Thunderbird. NB I have both gmail accounts previously (and easily) installed and working in Thunderbird on PC, old laptop, phone. Issue does not make sense. Does anyone have a solution please.

Okay, so I've tried the security.enterprise trick, add on, cashe clearing , don't have vpn enabled, restarting, poxy changing, changing the value of something from 4 to 3 in security (I don't remember the exacts), its up to date, I've tried the whole install a newer version thing, changing my search engine. Nothing is working and I can't sign into my account on my laptop because of this. I'm loosing my mind trying to get firefox to talk with my internet. It started late yesterday by being slow, figured it would clear up but nope, it's not letting me see my tabs at all now. I don't want to loose any of them and I can't find any solutions. It keeps giving me pr_end_of_file_error which I've exhausted searches for with nothing working. I'm still kn windows 10 because I refuse to go to 11. Is there some kind of magic bullet I'm missing?