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Firefox 28 got hacked by an advertising site and can't get rid of it, need Help to get it gone

  • 5 பதிலளிப்புகள்
  • 20 இந்த பிரச்னைகள் உள்ளது
  • Last reply by philipp

I went to a link I got from a bud to download some family pic in his cloud, well once their this pop up came telling me update firefox see below: I Did NOT update and now all hell has broken loose, every time I click on anyplace it opens 5-8 pop up to a game site and now I've got ads all over my browser page. I even uninstalled the old version and installed a clean one. Exact, same results

Your software may be out of date

Software Updater analyzes your computer for out of date software and recommends the latest updates to download.

   Avoid Vulnerabilities
   Reduce crashes and ensure optimal browsing experience
   Automatically Updates

Supported Browser:

Description: rowser

Mozilla Firefox

Manufacturer: Mozilla Org.

Version: 25.0.1

Last checked: 5/4/2014



Air Software (“Air Software”) strives to provide exceptional software products that help to make the experience with your personal computer more enjoyable. Software Updater is a software product created by Air Software that, once downloaded and installed by you, will scan for third party software products that have been installed on your computer system. Once the scan is complete, Software Updater will notify you of any updates or upgrades available for the third party software products installed on your computer. By installing and using Software Updater (the “Software”), you hereby agreed to the following


All Replies (5)

hello walkswitheagles, you might have malicious addons present. please try to reset firefox (this will keep your bookmarks and passwords).

Troubleshoot Firefox issues caused by malware

Philipp, Thanks bud, however it didn't work now the number of pop-up's just increased and here's the latest various site CRAP, after doing the reset;

You are currently browsing the web with Firefox and it is recommended that you update your video player to the fastest version available. Please update to continue.

You are currently browsing the web with Firefox and your Video Player might be outdated

If you would like to contact us via e-mail, please send a message to here Download and Install Now

is this happening on a mac? on windows i would recommend running various security tools specialized in detecting browser hijackers like the free version of malwarebytes or adwcleaner ...

also, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

This all happening on my iMac, with most current Mavrick's OS

the last part about obtaining the troubleshooting information would also apply to firefox on mac os x. thank you!