After install of ESET Internet S. won't allow firefox upgrades ... how to fix?
I have seen an issue, as yet unresolved, on the ESET website about someone who installed ESET internet security 7. After they did this, Firefox did not upgrade itself, and indeed did not recognize that it needed upgrading when the user tried to do so manually. This person needed to upgrade Firefox. I don't want to buy ESET if this is unresolved and a real issue. Are you aware of it, and is there a solution? (DellXPS with Windows 7 professional) Thanks in advance.
All Replies (4)
I'm just speculating here...
(1) Program control feature - third party firewalls often require you to approve/disapprove programs to access the internet
When you install Firefox, a separate "maintenance service" is installed that checks for updates in the background. Perhaps the other user had a problem with ESET not allowing the maintenance service to access the internet? There should be a way to allow it to access the internet somewhere in the ESET settings. I have no idea how easy/difficult that is.
(2) SSL filtering - secure requests are intercepted for filtering
ESET has a feature to intercept web requests and filter them. With regular HTTP connections, this is seamless. With secure HTTPS connections, if you haven't imported the ESET certificate into Firefox, you will get a certificate error. Perhaps the user who couldn't upgrade hadn't imported the ESET certificate properly? Or hadn't tested with this feature turned off?
(3) URL filter - automatic update checking is done on a different URL from other requests
The ESET product might have the ability to block particular URLs.
Hello eeebeebee, confirm jscher2000, specially check the No (2) SSL filtering - secure requests are intercepted for filtering, go from Setup > Enter Advanced Setup > Web and Email > Protocol Filtering > SSL > check Do not scan SSL protocol [v].
thank you
Thanks to both responders. I am thinking that the settings you refer to are in ESET, not Firefox, yes? It looks like there are ways around the problem, so if I buy it, I will try your suggestions and write back if I need more help.
I'd suggest to switch to Linux. No antivirus is necessary there.