cannot excess pdf files on my email
when i click on pdf files on my email a blank screen happens. can you help? I've tried downloading all information pertaining to this and get no good response.
All Replies (9)
Goto Firefox Menu > Tools > Options
- Application > Search for "PDF" and change the Action "View in Firefox"
Are you using gmail ?
gmail used google drive, to view the PDF. Try to refresh if it shows blank screen
I am not using gmail. I use aol
I am not using gmail I use aol
Okie. Did you tried the Setting, which i mentioned in my previous comment
Which pdf software are you using. Have you tried updating your pdf software.
Can you help me? I just paid Acrobat $25.oo a year to get pdf but I still can not access it.
Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.
You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".
You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.
You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer).
See also:
Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.
The user.js file is only present if you or other software has created it, so normally it wouldn't be there. you can check its content with a plain text editor if you didn't create this file yourself.
The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.
I got he same problem and I update Adobe and the problem was solved.
One thing you can try is to download the PDF file to your system, and then open it.