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How do I stop ads that won't go away.

  • 1 பதிலளி
  • 8 இந்த பிரச்னைகள் உள்ளது
  • 5 views
  • Last reply by philipp

I click on things and I get ads. I try to turn off the ad and it goes away and I'm back to the page I was previously reading. I click on the same thing I clicked on originally and the ad comes back. I try to turn off the ad and it goes away and I'm back to the page I was previously reading. I click on the same thing again that I clicked on originally and the ad comes back. I repeat and the ad repeats. I can't get the ad to stop coming back. I have never had this problem before ever. I am not allowed to go to the thing I clicked on originally. I can't proceed because the ad won't go away. Robert

I click on things and I get ads. I try to turn off the ad and it goes away and I'm back to the page I was previously reading. I click on the same thing I clicked on originally and the ad comes back. I try to turn off the ad and it goes away and I'm back to the page I was previously reading. I click on the same thing again that I clicked on originally and the ad comes back. I repeat and the ad repeats. I can't get the ad to stop coming back. I have never had this problem before ever. I am not allowed to go to the thing I clicked on originally. I can't proceed because the ad won't go away. Robert

All Replies (1)

hello rd944po, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware