I am trying to download firefox10.0.1 and it keeps asking me to close firefox to continue with the download. Except the only thing open is the firefox download!?
This morning firefox said there was aproblem with the patch/ update and to go to the web site and download manually. SO itried and kept getting the error message. I even canclled out of the down load and tried again to run the file to only get the same message that firefox was open. I checked the task manager too, only the firefox download was running. How do I download it if it need to be closed to finish the download?
All Replies (1)
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\). If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
Download a fresh Firefox copy and save the file to the desktop and close Firefox.
- Firefox 10.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
- Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.