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Signed back in to the browser and all my bookmarks, passwords, etc. are gone

  • 1 பதிலளி
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 16 views
  • Last reply by cor-el

Luna
Luna
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I had to sign out of the browser and when i signed back in (like i have many times before) all my bookmarks and passwords were gone. not sure how to contact Firefox IT but can someone please help me with this?

Thanks

I had to sign out of the browser and when i signed back in (like i have many times before) all my bookmarks and passwords were gone. not sure how to contact Firefox IT but can someone please help me with this? Thanks

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

Keep in mind that Sync isn't designed to be used as a backup, but merely is meant to sync data between connected devices. Best is always to backup your personal data locally.

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