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crash at starting of the program

  • 5 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 12 views
  • Last reply by FredMcD

Hi, I can't open Firefox anymore... When I click on the icon to open the app, it gives me an error:

"Firefox encountered a problem and quit. upon restart, the application will try to restore tabs and windows."

I've tried disinstalling and reinstalling Firefox, but same error!

Please help!!

Luxx

Hi, I can't open Firefox anymore... When I click on the icon to open the app, it gives me an error: "Firefox encountered a problem and quit. upon restart, the application will try to restore tabs and windows." I've tried disinstalling and reinstalling Firefox, but same error! Please help!! Luxx
Attached screenshots

All Replies (5)

Identificativo crash: bp-96a124d3-9c1d-4c9b-8a98-e82f10201020

Hi Could be a problem with the graphics display driver.

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Hi cor-el, thank you for your answer. I read abotu graphics drivers so I had tried to update everithings but nothing. I've tried to hold shift and open Firefox in Safe Mode but it doesn't work! I cannot open it in Safe Mode, it gives me the crash before and the same...

The last report mentions Malwarebytes. Update Malwarebytes. If the problem continues, disable it.