Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ask to save logins and passwords for websites, check mark keeps dissappearing

  • 9 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 76 views
  • Last reply by cor-el

the check mark on ---Ask to save logins and passwords for websites, keeps dissappearing. so the function does not work. this just started happening

All Replies (9)

Hello mdkrx73,

Would you please make sure that you're not in permanent Private Browsing mode :

3-bar menu (or 'Tools') => Options => Privacy & Security => under "History" => Firefox will : choose : "Use custom settings for history" Uncheck : "Always use private browsing mode"

If that's not it : are you perhaps using an external password manager  ?

everything you said is exactly that way on my computer...any other suggestions...This problem just started. had it fixed by geek squad another time but could not fix it this time

Let's try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And : https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems


If the above doesn't help either, would you please follow the steps in this article :

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Are you using an external Password Manager like Roboform or "Trend Micro Password Manager" ?

If you have the "Trend Micro Password Manager" installed then try to uninstall this application via the Windows Control Panel.

McCoy said

If that's not it : are you perhaps using an external password manager  ?

And the answer is ...... (?)

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

I have just solved this problem by resetting Firefox as described in a link above, followed by reinstalling all my original addons.

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

Note that this is an older thread and that mike178 isn't the original poster (thread owner).