Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes in production environment

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 20 views
  • Last reply by FredMcD

We are facing constant Firefox crashes issues in our citrix environmet.

We found the crash reason as "EXCEPTION_BREAKPOINT" for most of the cases and for other it is "NONE

Could you please help us on finding the root cause for these crashes for above two reasons?

We are facing constant Firefox crashes issues in our citrix environmet. We found the crash reason as "EXCEPTION_BREAKPOINT" for most of the cases and for other it is "NONE Could you please help us on finding the root cause for these crashes for above two reasons?

All Replies (1)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support