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freezes about every 3rd time on OS x 10.14.3 Firefox vers is 64-bit

  • 6 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 6 views
  • Last reply by FredMcD

Just recently since the last few updates Firefox freezes quite often. In the past it might freeze once in awhile but now it freezes much more often. I read someone's response for another question which gave direction on copying and pasting the crash reports that I had submitted but I did not understand what to do with the most recent 5 after I copied them. The direction said something about pasting them in the forum???

All Replies (6)

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19, 1:33 PM View bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19, 1:33 PM View bp-b21a6dc5-e8b5-4d76-8b3b-bdc740190217 2/17/19, 1:33 PM View bp-cfb715bb-0495-4f47-9356-0f61f0190217 2/17/19, 1:32 PM View bp-8282e619-01fd-4b47-8e44-821aa1180805 8/5/18, 9:26 AM View bp-ae8bdc36-69f0-421c-8f1c-22f861180507 5/6/18, 9:43 PM View bp-a48bf4ed-aa2e-4d79-8b74-d1e931180502

I guess my problem is not a CRASH but rather a HANG. As I read about such things I now see the difference.

Basically, a 'hang' is when a program freezes, but comes back. (One thing to try is to close any other programs.)

A crash is when the program gets closed by the system.

These reports are too old to be of much help

bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19

   CrashTime  Thu, 20 Jul 2017 16:12:40 GMT

bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19

   CrashTime  Fri, 29 Sep 2017 03:01:10 GMT

bp-b21a6dc5-e8b5-4d76-8b3b-bdc740190217

   CrashTime  Wed, 28 Feb 2018 05:37:51 GMT

Crash Reason EXC_BREAKPOINT / EXC_I386_BPT


bp-cfb715bb-0495-4f47-9356-0f61f0190217 Signature: shutdownhang | __psynch_mutexwait

   CrashTime  Wed, 30 Jan 2019 16:52:12 GMT

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

When the browser is acting up, what were you doing at the time? Browsing the web, doing nothing, reading/watching something . . . . .

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?