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Firefox won't open and your Troubleshooting page is taking me in circles. Help!!

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  • Last reply by FFus3r

Sean54
Sean54
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Firefox won't open. Tried to refresh but it says it's running in the background. Deleted that but still won't open but no reason given. Tried the Troubleshooting page but that takes me ion circles so I need help.

I know this plays to stereotype, but not all users were brought up with computer technology. You make too many assumptions about basic knowledge when expecting the customer to act as their own troubleshooter / analyser / tech wiz.

Please get me back on Firefox or I'll need to start using Google Chrome!! Help!!

Sean.

Firefox won't open. Tried to refresh but it says it's running in the background. Deleted that but still won't open but no reason given. Tried the Troubleshooting page but that takes me ion circles so I need help. I know this plays to stereotype, but not all users were brought up with computer technology. You make too many assumptions about basic knowledge when expecting the customer to act as their own troubleshooter / analyser / tech wiz. Please get me back on Firefox or I'll need to start using Google Chrome!! Help!! Sean.

All Replies (1)

FFus3r
FFus3r
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

  • Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?