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Tried to refresh Firefox, but it failed to restart

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  • Last reply by cor-el

Porteous
Porteous
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I tried to refresh the Firefox browser as recommended, as it's been running slow. However, I wasn't sure that anything was happening and, as it didn't restart after half an hour, I Force Quit it and found that it appeared to be the same as before. I don't really know whether it was refreshed or failed to do so, as I don't know what to look for. Should I try again? I can send the Crash Report which has been sent to Apple, if that helps (I copied it before it was sent). I am running Firefox Quantum 60.0b12 on Mac OS Sierra 10.12.6.

I tried to refresh the Firefox browser as recommended, as it's been running slow. However, I wasn't sure that anything was happening and, as it didn't restart after half an hour, I Force Quit it and found that it appeared to be the same as before. I don't really know whether it was refreshed or failed to do so, as I don't know what to look for. Should I try again? I can send the Crash Report which has been sent to Apple, if that helps (I copied it before it was sent). I am running Firefox Quantum 60.0b12 on Mac OS Sierra 10.12.6.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.