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Why is Firefox not working after it's been downloaded?

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  • Last reply by FredMcD

millertrump2016
millertrump2016
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I am having to redownload Firefox because its says there is a shotcut after I have download the New Firefox. so when i come back to open foxfire on computer in the college it say shortcut and cant open them and have to redownload them

I am having to redownload Firefox because its says there is a shotcut after I have download the New Firefox. so when i come back to open foxfire on computer in the college it say shortcut and cant open them and have to redownload them

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FredMcD
FredMcD
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millertrump2016 said

I am having to redownload Firefox because its says there is a shotcut

What is the exact error message? What Firefox were you installing? Did you get it from Mozilla.org ?

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.