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Here are the crash reports associated with my previous request.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by cor-el

cbuller
cbuller
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These are the last 5 crash reports beginning with the most recent. Whether I have one tab open or multiple the same thing happens. Except for the header, the screen suddenly goes black. In one instance, I was able to guess where the save button was located. I didn't want to lose the edits I had made to my website. And, in fact, the changes were saved. I suspected they would be, as I saw some flickering when I clicked on the spot where I figured the save button was, which was an indication that it was still working but I just couldn't see it because of the black screen. Also, in the case where I have only tab open, I am able to open other tabs, which also have the black screen. And when I do have multiple tabs open, I am able to switch to other tabs, but all those screens are also black.

bp-f3640189-2709-41fa-9754-078b90170422 4/22/17 4:08 PM

bp-b4f8526d-e44e-4e34-9e5f-209690170422 4/22/17 4:08 PM

bp-23261aa0-9593-4d23-bfa2-203820170422 4/22/17 4:07 PM

bp-f20d3ed5-9baa-4129-8cb5-f6cd10170422 4/22/17 4:06 PM

bp-19977482-d989-4a47-9277-6e35c2170301 3/1/17 1:46 PM

Thanks for your help.

Carlton

These are the last 5 crash reports beginning with the most recent. Whether I have one tab open or multiple the same thing happens. Except for the header, the screen suddenly goes black. In one instance, I was able to guess where the save button was located. I didn't want to lose the edits I had made to my website. And, in fact, the changes were saved. I suspected they would be, as I saw some flickering when I clicked on the spot where I figured the save button was, which was an indication that it was still working but I just couldn't see it because of the black screen. Also, in the case where I have only tab open, I am able to open other tabs, which also have the black screen. And when I do have multiple tabs open, I am able to switch to other tabs, but all those screens are also black. bp-f3640189-2709-41fa-9754-078b90170422 4/22/17 4:08 PM bp-b4f8526d-e44e-4e34-9e5f-209690170422 4/22/17 4:08 PM bp-23261aa0-9593-4d23-bfa2-203820170422 4/22/17 4:07 PM bp-f20d3ed5-9baa-4129-8cb5-f6cd10170422 4/22/17 4:06 PM bp-19977482-d989-4a47-9277-6e35c2170301 3/1/17 1:46 PM Thanks for your help. Carlton

All Replies (2)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ++++++++++++++++++++++++++++++++ Your system details shows Firefox 53.

But your crash report shows; Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 10 OS Version 10.0.14393


bp-f3640189-2709-41fa-9754-078b90170422

Signature: MsgWaitForMultipleObjects | mozilla::ipc::MessageChannel::WaitForSyncNotify | mozilla::ClearOnShutdown<T>

Nothing was flagged in the report +++++++++++++++++++++++++++++++++++++++ bp-b4f8526d-e44e-4e34-9e5f-209690170422 bp-23261aa0-9593-4d23-bfa2-203820170422 bp-f20d3ed5-9baa-4129-8cb5-f6cd10170422

Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

Attention Sumo's there are 7 related bug reports

Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button# -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

Try to disable multi-process windows in Firefox to see if that has effect. You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.