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Application Basics Name Firefox Version 47.0 Build ID 20160604131506 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS Windows_NT 10.0 x86 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports (including 1 pending crash in the given time range) Extensions Name Version Enabled ID AdBlocker Ultimate 2.23 true adblockultimate@adblockultimate.net Blocker 2.1.2 true @kikikokicicidada Bluhell Firewall 2.5.3 true {6BB5760D-F97E-421B-AF5B-8457A90C3CED} Copy As Plain Text 1.0.9.1-signed true {1a5dabbd-0e74-41da-b532-a364bb552cab} Dark YouTube Theme 2.3.0 true jid1-hDf2iQXGiUjzGQ@jetpack Dcurrency 0.5.0.1-signed.1-signed true Dcurrency@Dcurrency.fr EPUBReader 1.5.0.8 true {5384767E-00D9-40E9-B72F-9CC39D655D6F} Firefox Hello 1.3.2 true loop@mozilla.org Multi-process staged rollout 1.0 true e10srollout@mozilla.org Page Zoom Button 1.4.1.1-signed.1-signed true 54c7d9671b9eccd9e5686a73df34ab60@button.codefisher.org Pocket 1.0.2 true firefox@getpocket.com The Addon Bar (restored) 3.2.9-compat-fixed-4 true the-addon-bar@GeekInTraining-GiT Video Downloader professional 1.97.37.1-signed.1-signed true ffext_basicvideoext@startpage24 Gmail™ Notifier Plus 0.2.4 false jid1-sqmEAwSoa3FZPc@jetpack Smart HTTPS 0.1.4 false jid0-oFwt2ZcakHhkFl7Kp4lJn@jetpack SmartPrintButton 1.0 false quickprint@hp.com Text MultiCopy 1.5.2 false textmulticopy@eros.man WordWeb one-click lookup 5.0.4406 false wcapturex@deskperience.com Zoom toolbar 1.1.1-signed.1-signed false {FBFB7597-9E32-46b4-A500-8B6B0412777F} Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0402 Direct2D Enabled true DirectWrite Enabled true (10.0.10586.0) Driver Date 11-18-2015 Driver Version 20.19.15.4331 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 78171462 Supports Hardware H264 Decoding Yes Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.folderList 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20160604131506 browser.startup.homepage http://www.etnet.com.hk/www/eng/stocks/realtime/index.php browser.startup.homepage_override.buildID 20160604131506 browser.startup.homepage_override.mstone 47.0 browser.tabs.warnOnClose false browser.urlbar.autocomplete.enabled false browser.urlbar.suggest.bookmark false browser.urlbar.suggest.history false browser.urlbar.suggest.openpage false dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 47.0 font.internaluseonly.changed false font.name.serif.x-western Arial font.size.variable.x-western 22 gfx.crash-guard.d3d11layers.appVersion 47.0 gfx.crash-guard.d3d11layers.deviceID 0x0402 gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4331 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.direct3d.last_used_feature_level_idx 0 media.benchmark.vp9.fps 128 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1465392803 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1465392803 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160604131506 media.gmp-manager.lastCheck 1467246124 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1465536589 media.gmp-widevinecdm.version 1.4.8.866 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.aec_log_dir C:\Users\Frank\AppData\Local\Temp media.webrtc.debug.log_file C:\Users\Frank\AppData\Local\Temp\WebRTC.log network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1466734642 places.history.enabled false places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_HP_LaserJet_Professional_M1132_MFP.print_bgcolor false print.printer_HP_LaserJet_Professional_M1132_MFP.print_bgimages false print.printer_HP_LaserJet_Professional_M1132_MFP.print_duplex -437918235 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_bottom 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_left 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_right 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_top 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_evenpages true print.printer_HP_LaserJet_Professional_M1132_MFP.print_in_color true print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_bottom 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_left 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_right 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_top 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_oddpages true print.printer_HP_LaserJet_Professional_M1132_MFP.print_orientation 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_page_delay 50 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_data 1 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_height 279.00 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_name print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_size_unit 1 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_width 215.00 print.printer_HP_LaserJet_Professional_M1132_MFP.print_resolution 600 print.printer_HP_LaserJet_Professional_M1132_MFP.print_reversed false print.printer_HP_LaserJet_Professional_M1132_MFP.print_scaling 1.00 print.printer_HP_LaserJet_Professional_M1132_MFP.print_shrink_to_fit true print.printer_HP_LaserJet_Professional_M1132_MFP.print_to_file false print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_bottom 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_left 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_right 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_top 0 privacy.clearOnShutdown.cache false privacy.clearOnShutdown.formdata false privacy.clearOnShutdown.offlineApps true privacy.clearOnShutdown.sessions false privacy.clearOnShutdown.siteSettings true privacy.donottrackheader.enabled true privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.timeSpan 4 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1465304450 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.23 Basic ECC 3.23 Basic ECC NSSSMIME 3.23 Basic ECC 3.23 Basic ECC NSSSSL 3.23 Basic ECC 3.23 Basic ECC NSSUTIL 3.23 3.23 Experimental Features Name ID Description Active End Date Homepage Branch

angel11 said

I run Windows 10, 64-bit. I have configured and reconfigured TB every possible way. I am not a newbie.

Application Basics Name Firefox Version 47.0 Build ID 20160604131506 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0 OS Windows_NT 10.0 x86 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports (including 1 pending crash in the given time range) Extensions Name Version Enabled ID AdBlocker Ultimate 2.23 true adblockultimate@adblockultimate.net Blocker 2.1.2 true @kikikokicicidada Bluhell Firewall 2.5.3 true {6BB5760D-F97E-421B-AF5B-8457A90C3CED} Copy As Plain Text 1.0.9.1-signed true {1a5dabbd-0e74-41da-b532-a364bb552cab} Dark YouTube Theme 2.3.0 true jid1-hDf2iQXGiUjzGQ@jetpack Dcurrency 0.5.0.1-signed.1-signed true Dcurrency@Dcurrency.fr EPUBReader 1.5.0.8 true {5384767E-00D9-40E9-B72F-9CC39D655D6F} Firefox Hello 1.3.2 true loop@mozilla.org Multi-process staged rollout 1.0 true e10srollout@mozilla.org Page Zoom Button 1.4.1.1-signed.1-signed true 54c7d9671b9eccd9e5686a73df34ab60@button.codefisher.org Pocket 1.0.2 true firefox@getpocket.com The Addon Bar (restored) 3.2.9-compat-fixed-4 true the-addon-bar@GeekInTraining-GiT Video Downloader professional 1.97.37.1-signed.1-signed true ffext_basicvideoext@startpage24 Gmail™ Notifier Plus 0.2.4 false jid1-sqmEAwSoa3FZPc@jetpack Smart HTTPS 0.1.4 false jid0-oFwt2ZcakHhkFl7Kp4lJn@jetpack SmartPrintButton 1.0 false quickprint@hp.com Text MultiCopy 1.5.2 false textmulticopy@eros.man WordWeb one-click lookup 5.0.4406 false wcapturex@deskperience.com Zoom toolbar 1.1.1-signed.1-signed false {FBFB7597-9E32-46b4-A500-8B6B0412777F} Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0402 Direct2D Enabled true DirectWrite Enabled true (10.0.10586.0) Driver Date 11-18-2015 Driver Version 20.19.15.4331 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 78171462 Supports Hardware H264 Decoding Yes Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.folderList 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20160604131506 browser.startup.homepage http://www.etnet.com.hk/www/eng/stocks/realtime/index.php browser.startup.homepage_override.buildID 20160604131506 browser.startup.homepage_override.mstone 47.0 browser.tabs.warnOnClose false browser.urlbar.autocomplete.enabled false browser.urlbar.suggest.bookmark false browser.urlbar.suggest.history false browser.urlbar.suggest.openpage false dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 47.0 font.internaluseonly.changed false font.name.serif.x-western Arial font.size.variable.x-western 22 gfx.crash-guard.d3d11layers.appVersion 47.0 gfx.crash-guard.d3d11layers.deviceID 0x0402 gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4331 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.direct3d.last_used_feature_level_idx 0 media.benchmark.vp9.fps 128 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1465392803 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1465392803 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160604131506 media.gmp-manager.lastCheck 1467246124 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1465536589 media.gmp-widevinecdm.version 1.4.8.866 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.aec_log_dir C:\Users\Frank\AppData\Local\Temp media.webrtc.debug.log_file C:\Users\Frank\AppData\Local\Temp\WebRTC.log network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1466734642 places.history.enabled false places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_HP_LaserJet_Professional_M1132_MFP.print_bgcolor false print.printer_HP_LaserJet_Professional_M1132_MFP.print_bgimages false print.printer_HP_LaserJet_Professional_M1132_MFP.print_duplex -437918235 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_bottom 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_left 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_right 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_edge_top 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_evenpages true print.printer_HP_LaserJet_Professional_M1132_MFP.print_in_color true print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_bottom 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_left 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_right 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_margin_top 0.5 print.printer_HP_LaserJet_Professional_M1132_MFP.print_oddpages true print.printer_HP_LaserJet_Professional_M1132_MFP.print_orientation 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_page_delay 50 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_data 1 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_height 279.00 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_name print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_size_unit 1 print.printer_HP_LaserJet_Professional_M1132_MFP.print_paper_width 215.00 print.printer_HP_LaserJet_Professional_M1132_MFP.print_resolution 600 print.printer_HP_LaserJet_Professional_M1132_MFP.print_reversed false print.printer_HP_LaserJet_Professional_M1132_MFP.print_scaling 1.00 print.printer_HP_LaserJet_Professional_M1132_MFP.print_shrink_to_fit true print.printer_HP_LaserJet_Professional_M1132_MFP.print_to_file false print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_bottom 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_left 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_right 0 print.printer_HP_LaserJet_Professional_M1132_MFP.print_unwriteable_margin_top 0 privacy.clearOnShutdown.cache false privacy.clearOnShutdown.formdata false privacy.clearOnShutdown.offlineApps true privacy.clearOnShutdown.sessions false privacy.clearOnShutdown.siteSettings true privacy.donottrackheader.enabled true privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.timeSpan 4 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1465304450 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.23 Basic ECC 3.23 Basic ECC NSSSMIME 3.23 Basic ECC 3.23 Basic ECC NSSSSL 3.23 Basic ECC 3.23 Basic ECC NSSUTIL 3.23 3.23 Experimental Features Name ID Description Active End Date Homepage Branch

Third time lucky perhaps? next time the THUNDERBIRD troubleshooting information please.

I'm in Hong Kong and there is a time difference between us. I uninstalled TB 4.5 and tried again with a Version 3.x.x. Similar problems occurred, plus there was no Sent or Draft folders. Thanks for trying.

Matt said

Third time lucky perhaps? next time the THUNDERBIRD troubleshooting information please.

I'm in Hong Kong and there is a time difference between us. I uninstalled TB 4.5 and tried again with a Version 3.x.x. Similar problems occurred, plus there was no Sent or Draft folders. Thanks for trying.

angel11 said

Matt said

Third time lucky perhaps? next time the THUNDERBIRD troubleshooting information please.

I'm in Hong Kong and there is a time difference between us. I uninstalled TB 4.5 and tried again with a Version 3.x.x. Similar problems occurred, plus there was no Sent or Draft folders. Thanks for trying.

Well that is a rather irrelevant statement. you posted information for Firefox not Thunderbird.... how about addressing that error instead of telling me we are in different time-zones. I sort of assumed that in a global forum such as this.

Matt said

angel11 said

Matt said

Third time lucky perhaps? next time the THUNDERBIRD troubleshooting information please.

I'm in Hong Kong and there is a time difference between us. I uninstalled TB 4.5 and tried again with a Version 3.x.x. Similar problems occurred, plus there was no Sent or Draft folders. Thanks for trying.

Well that is a rather irrelevant statement. you posted information for Firefox not Thunderbird.... how about addressing that error instead of telling me we are in different time-zones. I sort of assumed that in a global forum such as this.

Point taken. I'll reinstall TB 4.5 over the weekend and get data to you.

angel11 said

Matt said

angel11 said

Matt said

Third time lucky perhaps? next time the THUNDERBIRD troubleshooting information please.

I'm in Hong Kong and there is a time difference between us. I uninstalled TB 4.5 and tried again with a Version 3.x.x. Similar problems occurred, plus there was no Sent or Draft folders. Thanks for trying.

Well that is a rather irrelevant statement. you posted information for Firefox not Thunderbird.... how about addressing that error instead of telling me we are in different time-zones. I sort of assumed that in a global forum such as this.

Point taken. I'll reinstall TB 4.5 over the weekend and get data to you.

By the way, my name is Frank.

Fourth time lucky using manual server connection rather than the default IMAP connection.

Frank 10-07-16