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Firefox crashes

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 23 views
  • Last reply by FredMcD

hekera
hekera
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Firefox is crashing at startup even in safe mode. I had to remove various viruses with Ad-Aware, AVG, and Malwarebytes. After that, After that, Firefox continually crashes at startup. Also, When trying to install Chrome, an internet connection cannot be made. I am running Windows 10 Pro and Windows Edge connects to internet with no problems.

Crash ID: bp-29d38ef4-362a-4c69-989d-0deb22151228

Report Contents:

AvailablePageFile: 5860126720 AvailablePhysicalMemory: 1761660928 AvailableVirtualMemory: 4070363136 BlockedDllList: BreakpadReserveAddress: 49545216 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1465698284 Email: InstallTime: 1465691207 MozCrashReason: MOZ_CRASH() ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1250 StartupTime: 1465698284 SystemMemoryUsePercentage: 57 Throttleable: 1 TotalPageFile: 8480088064 TotalPhysicalMemory: 4185120768 TotalVirtualMemory: 4294836224 URL: UptimeTS: 5.3372314 Vendor: Mozilla Version: 47.0

This report also contains technical information about the state of the application when it crashed.

Firefox is crashing at startup even in safe mode. I had to remove various viruses with Ad-Aware, AVG, and Malwarebytes. After that, After that, Firefox continually crashes at startup. Also, When trying to install Chrome, an internet connection cannot be made. I am running Windows 10 Pro and Windows Edge connects to internet with no problems. Crash ID: bp-29d38ef4-362a-4c69-989d-0deb22151228 Report Contents: AvailablePageFile: 5860126720 AvailablePhysicalMemory: 1761660928 AvailableVirtualMemory: 4070363136 BlockedDllList: BreakpadReserveAddress: 49545216 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1465698284 Email: InstallTime: 1465691207 MozCrashReason: MOZ_CRASH() ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1250 StartupTime: 1465698284 SystemMemoryUsePercentage: 57 Throttleable: 1 TotalPageFile: 8480088064 TotalPhysicalMemory: 4185120768 TotalVirtualMemory: 4294836224 URL: UptimeTS: 5.3372314 Vendor: Mozilla Version: 47.0 This report also contains technical information about the state of the application when it crashed.

All Replies (2)

FredMcD
FredMcD
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Product Firefox Version 41.0.2 Build ID 20151014143721 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature nsAString_internal::Assign | mozilla::TrackInfo::TrackInfo

igdumd32.dll = Intel Graphics Accelerator Drivers for Windows

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

You are using a very old version of Firefox https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
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Just a minute, that report was submitted; Date Processed 2015-12-28

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29