Did you have any problem logging in to Sync that might have caused you to request a new Firefox Account Password?

It didn't take my last password. Had it written in 3 places but I still had to reset it. That's a different issue :-/

Sorry, but resetting the Password clears the data from the Sync server. The Password is used to create the encryption keys and a different Password / keys can't decrypt the data; so it is deleted.

Used the same password for 3 years. Know it well. Haven't changed it. So some firefox f-up means all data is gone. Not a solution. Sorry isn't really an answer to either issue. The system may be great for feeling secure, but if there isn't a better answer to that somewhere in firefox's repertoire than the product they're using is poop

You can open about:sync-log via the location bar to see if there are recent error logs available.

You can upload a recent log if the log is too big to put in a reply.

• https://pastebin.mozilla.org/

I wiped my computer clean this morning. Firefox was started from scratch so about:sync-log isn't showing anything but a blank table - nothing in it. I have 100% travel job, I have to clean my computer of regularly or something will eventually get it.

Hi

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Seburo, you are correct, it is one of the functions that sync does - it stores user names and passwords. My backup I haven't synced in about a month, so there are about 20 or so passwords that will be out of wack if I don't find a solution. But it appears that there isn't a solution to my first or second problem, so it's still my problem and I'll solve it the old fashioned way for now. Thank you gentlemen for trying but I obviously need a better technology solution to keep 3 different platforms worth of passwords running.