outgoin email not going to sent folder
The most recent changes and updates appear to be causing sent emails not to go to the sent folder. Also, drafts are not being saved. I'm lost, as usual, and have been messing with this for some time. Used to be I could just hit retry several times and it would work. Now, it just ain't gonna happen. I've tried with disabling my addons and re-installing Thunderbird with no change in behavior. Any ideas??
The most recent changes and updates appear to be causing sent emails not to go to the sent folder. Also, drafts are not being saved. I'm lost, as usual, and have been messing with this for some time. Used to be I could just hit retry several times and it would work. Now, it just ain't gonna happen. I've tried with disabling my addons and re-installing Thunderbird with no change in behavior. Any ideas??
All Replies (2)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
Please post back with this information and any other questions you might have.
TB works in safe mode Anti virus is "Frontier Secure" Email provider is Frontier.com Internet provider is Frontier.com
I did fix a problem with TB not connecting. Frontier changed from using IMAP to using a pop.3 server and did not alert any one, not even their support people. I re-configured my server info and that part is functioning.
This issue with the folders has been recurring for some time.
==========================
Application Basics
Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-504ca0d5-caad-48a9-b9b0-1383b2140811 (8/11/2014)
Extensions
Adblock Edge, 2.1.9.1-signed, true, {fe272bd1-5f76-4ea4-8501-a05d35d823fc}
Adblock Plus, 2.6.10, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Mail Redirect, 0.8.5, false, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 38.1.0
font.default.x-western: serif
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 20
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1391492869
mailnews.database.global.datastore.id: d31f895e-3788-45d1-afde-333124ab374
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1438391053
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
privacy.donottrackheader.enabled: true
security.default_personal_cert: Select Automatically
Graphics
Adapter Description: AMD Radeon HD 6450
Vendor ID: 0x1002
Device ID: 0x6779
Adapter RAM: 512
Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 15.200.1046.2
Driver Date: 7-15-2015
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10240.16390)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC