Firefox crashes
My firefox started to crashed repeatedly since yesterday. I tried safe mode but it doesn't work, still crashing after few minutes. bp-85cf7994-1554-46e6-95fc-492532150705
தீர்வு தேர்ந்தெடுக்கப்பட்டது
hello, this one crash report you've mentioned seems to be triggered ba an addon file. since there are no google results once you search for its id, this may also be malicious. please try these steps:
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Troubleshoot Firefox issues caused by malware
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தீர்வு தேர்ந்தெடுக்கப்பட்டது
hello, this one crash report you've mentioned seems to be triggered ba an addon file. since there are no google results once you search for its id, this may also be malicious. please try these steps:
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
It works! thank you very much
hi dilla, just to follow-up: do you happen to remember having installed any new software in particular before these crashes started to pop up?