Ran the 'Refresh' mode, now nothing is compatible with my version of firefox? No Add-ons, Extensions or Themes. Please help me get back to what I had.
I opened Firefox, and I had a bar along the bottom saying it needed to be optimized, so I could refresh Firefox. I understood that it would take it back to its original state, but I thought that I could add things that I wanted. But when it was "Refreshed", I could not add anything. Themes are "Not compatible with my version of Firefox". Add-ons do download, but I cannot install them. It takes me to a page that is too confusing for a non-tech person like me (a windows page that wants me to find the program that will install it). So I gave up (I also don't have alot of time to fix this). I checked for "updates" hoping that I could update the version and then add a theme, add-ons, extensions, etc. But it is up-to-date. Thank you for your help.
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Normally, when you try to install an extension from the Mozilla Add-ons site, you get a progress bar that drops down temporarily from the address bar, and then a pop-up dialog asking you to approve the installation. Do you get either of those or just nothing happens?
As an example: https://addons.mozilla.org/firefox/addon/adblock-plus/
Could you test with the avast! extension disabled in case it is blocking these normal actions? You can do that on the Add-ons page. Either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then find avast! on the right side and click Disable.
Often a link will appear above a disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Any difference? Are other sites still a problem?
I'll mention for future reference that there is a way to revert the Refresh procedure. It involves a lot of steps, so rather than paste it here, I'll give you a link: https://support.mozilla.org/questions/1052279#answer-704281