X
Tap here to go to the mobile version of the site.

ஆதரவு மன்றம்

Silverlight (Netflix) not working after latest Firefox update

  • 35 replies
  • 51 இந்த பிரச்னைகள் உள்ளது
  • Last reply by gerardoerak
பதிவிடப்பட்டது

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes.

Netflix has a checklist of things to do if you get a black screen (https://help.netflix.com/en/node/95), and I've done all of these things several times -- manually removing Netflix cookies, uninstalling and reinstalling Silverlight (and I used a Fix-It app on the Microsoft website to troubleshoot), disabling ad blockers and virus software, and scanning for malware. I've done all of these things, and nothing has helped. I can play Netflix videos in Chrome, but I think there's no reason why I shouldn't be able to use my preferred browser, especially since I was able to do it without incident up until Wednesday night.

I had two chats with Netflix tech support. Neither were much help, but the second person suggested that I uninstall Firefox entirely and then reinstall. I don't really want to do that. I'm not really that tech-y, and I'm afraid of losing my settings. Honestly, I would cancel Netflix before doing that.

Has anybody else had this problem? Are there any OTHER workarounds or suggestions of what I can try to fix this problem? Also, is it possible to be prompted when there's a new Firefox update.. and not have it automatically updated without my permission? I can't, by any chance, roll back to the version when everything worked fine?

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes. Netflix has a checklist of things to do if you get a black screen (https://help.netflix.com/en/node/95), and I've done all of these things several times -- manually removing Netflix cookies, uninstalling and reinstalling Silverlight (and I used a Fix-It app on the Microsoft website to troubleshoot), disabling ad blockers and virus software, and scanning for malware. I've done all of these things, and nothing has helped. I can play Netflix videos in Chrome, but I think there's no reason why I shouldn't be able to use my preferred browser, especially since I was able to do it without incident up until Wednesday night. I had two chats with Netflix tech support. Neither were much help, but the second person suggested that I uninstall Firefox entirely and then reinstall. I don't really want to do that. I'm not really that tech-y, and I'm afraid of losing my settings. Honestly, I would cancel Netflix before doing that. Has anybody else had this problem? Are there any OTHER workarounds or suggestions of what I can try to fix this problem? Also, is it possible to be prompted when there's a new Firefox update.. and not have it automatically updated without my permission? I can't, by any chance, roll back to the version when everything worked fine?

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

பயன்பாடு

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

நீட்சிகள்

  • {cafb9729-761e-405b-a894-a094177dfcba} 0.4 ({cafb9729-761e-405b-a894-a094177dfcba})
  • Adblock Edge 2.1.7 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • avast! Online Security 9.0.2021.112 (wrc@avast.com)
  • Bamboo Feed Reader 2.1.1 ({b2e69492-2358-071a-7056-24ad0c3defb1})
  • Coupons at Checkout 1.4.1 (jid0-5R3LLpyrG0a1kPDXAA8ZKmM0bgM@jetpack)
  • DownloadHelper 4.9.24 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Flashblock 1.5.18 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Greasemonkey 2.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • gTranslate 0.9 ({aff87fa2-a58e-4edd-b852-0a20203c1e17})
  • Hola Better Internet 1.5.762 (jid1-4P0kohSJxU1qGg@jetpack)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8})
  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • real player converter 1.1.3.6 ({1c49a026-ca2a-4c6f-99e9-312489e3f620})
  • Terms of Service; Didn’t Read 0.4.1 (jid0-3GUEt1r69sQNSrca5p8kx9Ezc3U@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • URL Fixer 4.1 ({0fa2149e-bb2c-4ac2-a8d3-479599819475})
  • XKit 7.4.4 (xkit@studioxenix.com)
  • YouTube Video Downloader (Lite) 0.1.5 (cccc5f0d-b9d0-4314-88b5-7e27551f9e84@jetpack)
  • Ghostery 5.4.1 (firefox@ghostery.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0156
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 501117aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-27-2013
  • driverDate2:
  • driverVersion: 9.17.10.3223
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.urlbar.default.behavior: 1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: False
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1413345390
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418413130
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418349868
  • places.history.expiration.transient_current_max_pages: 97183
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416459287

Misc

  • User JS: Yes
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 தீர்வுகள் 40228 பதில்கள்
பதிவிடப்பட்டது

Start with this: https://developer.mozilla.org/en/Bug_writing_guidelines

The main thing is to make the problem very clear to someone who may not be familiar with Netflix. Probably best to file it under Firefox > General, as some of the existing Bug reports I found via that "Netfilx" search are classified. The triage team can re-classify them as they see fit.

And as already posted - https://bugzilla.mozilla.org/enter_bug.cgi - is the place to begin by selecting Firefox.

Start with this: https://developer.mozilla.org/en/Bug_writing_guidelines The main thing is to make the problem very clear to someone who may not be familiar with Netflix. Probably best to file it under '''Firefox > General''', as some of the existing Bug reports I found via that "Netfilx" search are classified. ''The triage team can re-classify them as they see fit.'' And as already posted - https://bugzilla.mozilla.org/enter_bug.cgi - is the place to begin by selecting Firefox.
gerardoerak 0 தீர்வுகள் 18 பதில்கள்
பதிவிடப்பட்டது

the-edmeister, thank you...I´ll do my best. Regards.

the-edmeister, thank you...I´ll do my best. Regards.
Fook 0 தீர்வுகள் 8 பதில்கள்
பதிவிடப்பட்டது

FIXED! I installed FF 33 and it still didn't work so I let FF look for auto updates and it installed installed FF 35.0 and voila!

FIXED! I installed FF 33 and it still didn't work so I let FF look for auto updates and it installed installed FF 35.0 and voila!
gerardoerak 0 தீர்வுகள் 18 பதில்கள்
பதிவிடப்பட்டது

Fook, than you for the information ¡. I´ll proceed that way. Regards.

Fook, than you for the information ¡. I´ll proceed that way. Regards.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

philipp, sorry, I do have flashblock, you're right. I did what you told me to do, and when I restarted, there had been no change. I still get the black screen when I click on any video on Netflix. If this had solved the problem, though, would there be a workaround in flashblock? I mean, would I constantly have to disable the extension to watch videos using Firefox? In flashblock options, there is one that says 'block Silverlight as well,' which I have unchecked. I also have added *.netflix.com to the whitelist in flashblock, but no fiddling with flashblock has helped..

I 'reported an issue with a web site that I use' (here: http://input.mozilla.org/feedback/#sad) earlier today. I don't know.. who looks at that and if that's a useful place to submit problems, and I don't know if those become publicly viewable. I'm not very tech-y either, so I hesitated to file a real bug report. I did just do it now, but I'm not sure how useful the information I provided was. We'll see..

philipp, sorry, I do have flashblock, you're right. I did what you told me to do, and when I restarted, there had been no change. I still get the black screen when I click on any video on Netflix. If this had solved the problem, though, would there be a workaround in flashblock? I mean, would I constantly have to disable the extension to watch videos using Firefox? In flashblock options, there is one that says 'block Silverlight as well,' which I have unchecked. I also have added *.netflix.com to the whitelist in flashblock, but no fiddling with flashblock has helped.. I 'reported an issue with a web site that I use' (here: http://input.mozilla.org/feedback/#sad) earlier today. I don't know.. who looks at that and if that's a useful place to submit problems, and I don't know if those become publicly viewable. I'm not very tech-y either, so I hesitated to file a real bug report. I did just do it now, but I'm not sure how useful the information I provided was. We'll see..
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Fook, updating to FF 35 fixed your problem? Argh, mine updated to 35 last night (from 34.0.5 -- I had it on auto-updates, which I've turned off now) and the problem hasn't changed!

Fook, updating to FF 35 fixed your problem? Argh, mine updated to 35 last night (from 34.0.5 -- I had it on auto-updates, which I've turned off now) and the problem hasn't changed!
gerardoerak 0 தீர்வுகள் 18 பதில்கள்
பதிவிடப்பட்டது

fook and tenderprey, I also updated to version 35 and the problem continues. Hopefully, posting this issue at "bugzilla" (wich I already did) would help to solve this problem.

fook and tenderprey, I also updated to version 35 and the problem continues. Hopefully, posting this issue at "bugzilla" (wich I already did) would help to solve this problem.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Good to know I'm not the only one having this problem. Let's hope that between our posts, they will start working on solving this problem!

Good to know I'm not the only one having this problem. Let's hope that between our posts, they will start working on solving this problem!
gerardoerak 0 தீர்வுகள் 18 பதில்கள்
பதிவிடப்பட்டது

tenderprey, i hope so ¡. Regards.

tenderprey, i hope so ¡. Regards.
fins2lr 0 தீர்வுகள் 1 பதில்கள்
பதிவிடப்பட்டது

I had the identical Netflix issue on Ff 35.0: black screen with no error codes with Silverlight 5.1.31211.0 enabled (Always Activate).

After disabling FLASHBLOCK 1.5.18, Netflix is fully functional once again.

I had the identical Netflix issue on Ff 35.0: black screen with no error codes with Silverlight 5.1.31211.0 enabled (Always Activate). After disabling FLASHBLOCK 1.5.18, Netflix is fully functional once again.
gerardoerak 0 தீர்வுகள் 18 பதில்கள்
பதிவிடப்பட்டது

fins2lr: In my case, there´s an error code (N-8156-6003) that indicates that there´s an issue with the silverlight "plug-in". Also, I do not have the flashblock "add-on" installed. Finally, I ran a test on the silverlight "plug-in" and it worked perfectly (see my comment above). Anyhow, thank you for your advice. Regards.

fins2lr: In my case, there´s an error code (N-8156-6003) that indicates that there´s an issue with the silverlight "plug-in". Also, I do not have the flashblock "add-on" installed. Finally, I ran a test on the silverlight "plug-in" and it worked perfectly (see my comment above). Anyhow, thank you for your advice. Regards.
poeboy 0 தீர்வுகள் 5 பதில்கள்
பதிவிடப்பட்டது

I am just trying to use the "active view" of hotmail, and it keeps getting stuck. Same black screen everyone else has described. I've tried reinstalling Silverlight, disabling flashblock, nothing seems to work.

What is very different is that I am using a Mac OSX version 10.10.1 . This all started 2 updates ago, I am guessing that would be FireFox V 34.x

I've also repaired permissions, and all maintenance. No changes with respect to the issue.

I am just trying to use the "active view" of hotmail, and it keeps getting stuck. Same black screen everyone else has described. I've tried reinstalling Silverlight, disabling flashblock, nothing seems to work. What is very different is that I am using a Mac OSX version 10.10.1 . This all started 2 updates ago, I am guessing that would be FireFox V 34.x I've also repaired permissions, and all maintenance. No changes with respect to the issue.
gerardoerak 0 தீர்வுகள் 18 பதில்கள்
பதிவிடப்பட்டது

Regarding this not-so-funny "netflix/silverlight-plug-in/firefox" issue I tend to believe that it´s a firefox issue because it all started with the 34.0.5 firefox version and has continued with the 35/35.0.1 firefox version. For example, I ran a test on the silverlight plug-in and it worked perfectly.

Regarding this not-so-funny "netflix/silverlight-plug-in/firefox" issue I tend to believe that it´s a firefox issue because it all started with the 34.0.5 firefox version and has continued with the 35/35.0.1 firefox version. For example, I ran a test on the silverlight plug-in and it worked perfectly.
poeboy 0 தீர்வுகள் 5 பதில்கள்
பதிவிடப்பட்டது

I just tried "safe mode" and found it worked. What other troubleshooting can I do to narrow the problem down closer?

I just tried "safe mode" and found it worked. What other troubleshooting can I do to narrow the problem down closer?
gerardoerak 0 தீர்வுகள் 18 பதில்கள்
பதிவிடப்பட்டது

I also tried "safe mode" (that is with add-ons disabled) but didn´t worked. I also ran a "refresh" on firefox 35.0.1 and it didn´t worked either. It´s a nightmare.

I also tried "safe mode" (that is with add-ons disabled) but didn´t worked. I also ran a "refresh" on firefox 35.0.1 and it didn´t worked either. It´s a nightmare.