I can't sign into a website that I used to sign in to. What give?
I have a site that I used to sign into. I used the "remember this password" option, but something SNAFUed. Now I can't sign in. How can I clear this up so I can log in. I've cleared the cache. What other steps should I take?
I have a site that I used to sign into. I used the "remember this password" option, but something SNAFUed. Now I can't sign in. How can I clear this up so I can log in. I've cleared the cache. What other steps should I take?
All Replies (2)
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
- https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.
- Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
The site wasn't saving cookies anyway, so working with the cookies didn't do it.