Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail does not recognize my username and/or password in Firefox while Internet Explorer and Outlook grant access w/o a problem.

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 20 views
  • Last reply by cor-el

adamm
adamm
more options

When attempting to access Gmail via Firefox, I am denied because of "username and/or password not recognized". However, I am able to access with the same log-in information for Gmail through Internet Explorer and my Outlook program.

If I change Gmail password while in Firefox, I can get into my Gmail account only temporarily. Once I close out of Gmail or Firefox, the password issue arises again if I try to access Gmail through Firefox.

When attempting to access Gmail via Firefox, I am denied because of "username and/or password not recognized". However, I am able to access with the same log-in information for Gmail through Internet Explorer and my Outlook program. If I change Gmail password while in Firefox, I can get into my Gmail account only temporarily. Once I close out of Gmail or Firefox, the password issue arises again if I try to access Gmail through Firefox.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"