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background service error Win 10

  • 2 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 155 views
  • Last reply by mmrvichin

I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot from the debug output that appears to show when it's failing.

I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot from the debug output that appears to show when it's failing.
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hello there,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it from vpn.mozilla.org, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

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All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hello there,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it from vpn.mozilla.org, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

Didn't work the first time but did the second.