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Firefox crashes on start

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 14 views
  • Last reply by FredMcD

yonsei85
yonsei85
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Crash ID: bp-569e0001-5d2b-4eff-b94d-985512160213

I'm using a MacBook Air, running Mac OS X Lion, 10.7.5.

Firefox has abruptly stopped working. Either it fails to open or simply hangs upon opening, even in Safe Mode. I don't have any default homepage, but rather than loading the default Mozilla start page it just shows a blank white screen and won't load the Bookmarks Toolbar. I've tried "refreshing Firefox" and, although I was already using the latest version, re-installed it anyway. I also tried running it with my computer in safe mode. None of these steps have resolved the problem.

Recently I'd been noticing that it had trouble playing video files (these were often very choppy) and using the Street View feature in Google Maps. These problems don't exist when I open the same web pages in Safari.

Thanks!

Crash ID: bp-569e0001-5d2b-4eff-b94d-985512160213 I'm using a MacBook Air, running Mac OS X Lion, 10.7.5. Firefox has abruptly stopped working. Either it fails to open or simply hangs upon opening, even in Safe Mode. I don't have any default homepage, but rather than loading the default Mozilla start page it just shows a blank white screen and won't load the Bookmarks Toolbar. I've tried "refreshing Firefox" and, although I was already using the latest version, re-installed it anyway. I also tried running it with my computer in safe mode. None of these steps have resolved the problem. Recently I'd been noticing that it had trouble playing video files (these were often very choppy) and using the Street View feature in Google Maps. These problems don't exist when I open the same web pages in Safari. Thanks!

yonsei85 மூலமாக திருத்தப்பட்டது

All Replies (1)

FredMcD
FredMcD
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Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Mac OS X OS Version 10.7.5 11G63

Signature mozalloc_abort | Abort | NS_DebugBreak

This is for Sumo's Related Bugs 1244711 NEW --- AsyncShutdown timeout: "SessionFile: Finish writing Session Restore data"

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Mac: Open the "Applications" folder.


edit: This is Mac OSX and not Windows and Please stop telling people to delete all their settings (Profile) without mentioning they should back Profiles up first.

James மூலமாக திருத்தப்பட்டது