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Firefox wont start - the choose use profile box is black.

  • 2 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Flumpy

Firefox won't start. I get a blank "Choose User Profile" window. This is on Windows 7. Tried uninstalling, deleting the old profiles (c:\users\<username>\AppData\Local\Mozilla) and reinstalling with the same result.

Firefox won't start. I get a blank "Choose User Profile" window. This is on Windows 7. Tried uninstalling, deleting the old profiles (c:\users\<username>\AppData\Local\Mozilla) and reinstalling with the same result.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello Flumpy, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello Flumpy, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Updating my graphics driver fixed the problem. Philipp, thank you VERY much for your help!