Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox died, how do I fix?

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 9 views
  • Last reply by philipp

Montacia
Montacia
more options

I tried opening firefox this morning and what I saw was this: http://gyazo.com/76210f73922d433b81bb5623b862d9c8

I have absolutely no idea how this happened and how to go about fixing it. It seems that pages can still be loaded if i know where to click: http://gyazo.com/4aca72e0ab1cbaa2888df528980fe49b

I can close tabs and open new ones as well: http://gyazo.com/8a16f81035aa1cb7b360b64a9fc3171a

but none of the pages are actually displayed. It's just a black screen. I've tried reinstalling firefox but it came back as the black screen version. Can this be fixed? :C

I tried opening firefox this morning and what I saw was this: http://gyazo.com/76210f73922d433b81bb5623b862d9c8 I have absolutely no idea how this happened and how to go about fixing it. It seems that pages can still be loaded if i know where to click: http://gyazo.com/4aca72e0ab1cbaa2888df528980fe49b I can close tabs and open new ones as well: http://gyazo.com/8a16f81035aa1cb7b360b64a9fc3171a but none of the pages are actually displayed. It's just a black screen. I've tried reinstalling firefox but it came back as the black screen version. Can this be fixed? :C

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello Montacia, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 2

All Replies (1)

philipp
philipp
  • Moderator
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hello Montacia, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems