Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Video and audio intermittent

more options

I'm running FF 115.8.0esr on MacOS High SIerra 10.13.6. (desktop). I generally sleep the computer rather than shutting down each day.

The problem - If I have restarted the computer or restarted FF, I can play video and audio OK. Mostly I will find that I can still play for a day or so (even having slept the computer). Then they stop. Opening a new window or a private window doesn't help, the only solution is to restart FF or the computer. All the while, I can get the same video/audio to play on Safari, and Apple iTunes is fine too. It doesn't matter what the source is - YT, Spotify BBC iPlayer, BBC Sounds and so on.

Would really like some help on this!

I'm running FF 115.8.0esr on MacOS High SIerra 10.13.6. (desktop). I generally sleep the computer rather than shutting down each day. The problem - If I have restarted the computer or restarted FF, I can play video and audio OK. Mostly I will find that I can still play for a day or so (even having slept the computer). Then they stop. Opening a new window or a private window doesn't help, the only solution is to restart FF or the computer. All the while, I can get the same video/audio to play on Safari, and Apple iTunes is fine too. It doesn't matter what the source is - YT, Spotify BBC iPlayer, BBC Sounds and so on. Would really like some help on this!

Alla svar (3)

more options

Does it still happen in a new profile? Alternatively you could refresh your existing profile. Make sure you stay signed out of your sync account when testing.

Hjälpsam?

more options

Thanks for the suggestion. I forgot to say in my initial post that refreshing FF ( as well as restarting it) does temporarily restore video and audio. I have set up a new profile, and am running it without any of the add-ins I normally use. (and keeping my first profile operational in another window). Sound and video are good after a couple of hours. I'll monitor and report back after a couple of days. Thanks again for your help

Hjälpsam?

more options

The problem does not arise using a new 'clean' profile.

My original profile has four extensions. I disabled them, and the audio/video problem continues. I have not tried removing the extensions one by one to see if the problem is specific to a particular one.

The extensions are : Adblock Plus Disable Javascript Easyfundraising Donation reminder Ecosia search engine

For now I'm happy to continue using a separate profile when I need to play audio/video. Unless there is a known problem with any of these extensions?

Hjälpsam?

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Vänligen starta en ny fråga om du inte har ett konto ännu.