Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Files won't download

  • 2 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av megan12

more options

I can no longer download any type of document using Firefox. I tried to trouble shoot this myself, and when I go into Firefox Preferences and try to change Downloads/ Save files to... it doesn't allow me to change to choose another location. It says it is downloading to my "Downloads" folder, but nothing is being downloaded there. I am not receiving any kind of error message, it's just that when I click on something to download from a site or online application, nothing happens. Any insights or suggestions? I'm flummoxed.

I can no longer download any type of document using Firefox. I tried to trouble shoot this myself, and when I go into Firefox Preferences and try to change Downloads/ Save files to... it doesn't allow me to change to choose another location. It says it is downloading to my "Downloads" folder, but nothing is being downloaded there. I am not receiving any kind of error message, it's just that when I click on something to download from a site or online application, nothing happens. Any insights or suggestions? I'm flummoxed.

Alla svar (2)

more options

If you check the Downloads list -- either using the Downloads button on the toolbar or Ctrl+J -- does Firefox show any errors related to the attempted downloads on that list? Does it even show any of the attempted downloads?

more options

I just checked again and successfully downloaded both an Excel spreadsheet and a PDF from two different sites! Maybe rebooting the computer or something I did when I was messing around in the Preferences earlier solved it? I don't know, but after a few days of not working, downloading works again! Thanks.