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New sync login fails

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  • Senaste svar av guigs

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When I try to login into the new Firefox sync on Firefox mobile I get the error-message "Anmeldung schlug fehl" which would mean in english "Login failed". I tried to change the password, but didn't helped.

When I try to login into the new Firefox sync on Firefox mobile I get the error-message "Anmeldung schlug fehl" which would mean in english "Login failed". I tried to change the password, but didn't helped.

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Hi paul70078, After you change the password, there should be a notification that the session has expired and it will prompt you to login again. On a mobile device, if you do not see this, remove the account and connect it again.

Thank you, and please post back with your results, it could help other users.

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That wasn't the problem. I couldn't log in because it simple failed. When I entered a wrong password it said wrong password.

After flashing an other Android ROM it works, but I leave this open because the real problem isn't solved yet.

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HI paul70078, I talked to a sync engineer and that message really is shown in the case of unknown error: the relevant string in a adb logcat capture is "fxaccount_sign_in_unknown_error" and is shown when there's an exception.

For further troubleshooting, if you can share a logcat of when you produce this issue, it would be helpful to further investigate.

<note to self create bug with response>

The instructions on how to capture a log like this on an Android device is pretty simple, but it does requires the Android SDK>

  1. Install http://developer.android.com/sdk/index.html
  2. Attach phone to usb
  3. From terminal adb devices to see if the device is listed
  4. adb logcat > test.txt
  5. Produce the issue
  6. Copy the text to a shared url or we also use http://pastebin.mozilla.org/

Action would be to add this to a bug in bugzilla.mozilla.com with all the details how to reproduce and any logs with that or other errors.

Thank you and I look forward to working more with you to investigate and create action on!