Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Firefox crashes

  • 1 одговор
  • 1 има овај проблем
  • 1 преглед
  • Последњи одговор послао cor-el

cben
cben
more options

It's not so much that Firefox crashes... it is that Firefox crashes my computer. Only when I run Firefox does this happen: If I leave the computer and the screen saver comes on, then when I bring it out of screen saver and click inside my Firefox browser, BAM! Blue screen. I get the IRQL_IS_NOT_LESS_OR_EQUAL message. Something about physical memory dump. The longer I have Firefox open the more likely this crash is. The more stuff I do in Firefox (streaming music) the more likely the crash is. Interestingly, it never crashes when I am actually using the computer or when it is in screen saver mode, only when I Ieave the machine idle, then bring it out of screen saver and go back to Firefox. Firefox has always done this on this machine, at least since I first installed it almost a year ago.

It's not so much that Firefox crashes... it is that Firefox crashes my computer. Only when I run Firefox does this happen: If I leave the computer and the screen saver comes on, then when I bring it out of screen saver and click inside my Firefox browser, BAM! Blue screen. I get the IRQL_IS_NOT_LESS_OR_EQUAL message. Something about physical memory dump. The longer I have Firefox open the more likely this crash is. The more stuff I do in Firefox (streaming music) the more likely the crash is. Interestingly, it never crashes when I am actually using the computer or when it is in screen saver mode, only when I Ieave the machine idle, then bring it out of screen saver and go back to Firefox. Firefox has always done this on this machine, at least since I first installed it almost a year ago.

Сви одговори (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that drivers like the driver for the graphics display and security software (firewall, anti-virus) are up to date.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

You can check if it helps if you start Firefox in Safe Mode by holding down the Shift/Options key.