Favourites boxes wont work
Help - about a week ago I have been unable to select any thing in any of my favourites listings.
When I click on the favourites tab, and then go to bookmarks then take my cursor down my list of favourite sites to select the one I want, I get like a ghosting of a highlight box and this has a very small square in the top right hand corner of the highlighted box, nothing opens this ghosting moves as the mouse moves.
Now if I select open all bookmarks, and choose either an individual site, or a folder with same sites saved, I can click on my choice and it will open from there.
On ringing my local computer tech, he suggested uninstalling, restarting and reinstalling firefox which I have done but nothing has resolved itself.
I have taken a screen shot of the ghosting, but have no idea how to attach it to this query - I have gone through all the troubleshooting stuff but still cant find any questions or stuff that seems to be anything like the problem I am having.
Due to this problem, I have had to start using Internet Explorer which I hate and this is a program I have not used for nearly 7 years since I first had Mozilla installed by my computer tech.
Hope you can help me, and I really need things spelt out as simply as possible as I am not a computer person as such.
Vsi odgovori (5)
I can see I have done something wrong here, so this is giving me the option to post an image so I will try to add the screen shot so others can get an idea of what my ghosting box looks like it is seen over the "Blog"folder in my favourites list.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do not click the Reset button on the Safe mode start window or otherwise make changes.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Hi, I have tried to start in safe mode but do not get the firefox safe mode box (I followed the instructions below for starting in safe mode).
How to start Firefox in Safe Mode At the top of the Firefox window, click the Firefox button, go over to the Help menu and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog. For Windows XP, click the Help menu and select Restart with Add-ons Disabled.... Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.
I get a different box and it is this one, that I have taken screen dump of.
The safe mode box, is not visable .
Sorry to be a pain - really a very dumb compter person (and old at that).
Not sure if I am supposed to hit the restart button, until I get further instructions I just closed it down.
I do apprecieate your help.
You need to confirm that you want to close Firefox and start in safe mode.
This notification is to prevent an restart if you have selected that menu item by accident and allows to cancel this request.
Then after Firefox restart you get another confirmation window to start in Safe mode or possibly reset Firefox if you started with the default profile.
Hi Cor-El - thank you so very very much. I did hit the retart button but nothing appeared to happened at all, it did not appear that firefox restarted, no other windows and I did leave the computer as is for nearly 3 hours. However - for some unknown reason firefox started working normally again, the shadow box is gone and everything seems to be back. God I hate computers and my illiterate attempt to use them. Again thank you for your help. I have kept a copy of your replies just in case I need them in the future. Cheers Glenys