Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Iskanje po podpori

Izogibajte se prevarantski tehnični podpori. Nikoli vam ne bomo naročili, da pokličete telefonsko številko ali nam pošljete osebne podatke. Sumljivo dejavnost prijavite z gumbom »Prijavi zlorabo«.

Več o tem
Ta tema je arhivirana. Postavite prosim novo vprašanje, če potrebujete pomoč.
Arhivirano

I cant sign in

Firefox Drugo
guigs odgovorjeno
01maste
01maste

I registered an account today, when I log in, I receive a notification:

"Please enter a correct username and password. Note that both fields are case-sensitive."

I have already activated the account, the password is correct, and when I request an email reset, the email never arrives.

thanks

I registered an account today, when I log in, I receive a notification: "Please enter a correct username and password. Note that both fields are case-sensitive." I have already activated the account, the password is correct, and when I request an email reset, the email never arrives. thanks

Vsi odgovori (2)

guigs
guigs

Hi 01maste, Please check your spam folder to make sure it was not sent there. Please also make sure to update to the latest Firefox version, 56, in the next two weeks we will be updating to 57.

Look for accounts@firefox.com in your inbox or blocked senders list.

Before resetting the password again, make a back up of the local profile. Manually back up and restore Firefox profile data

Consider clearing the cache on the page with a new password.

guigs
guigs

I apologize for the screenshare notification, I am currently trying to investigate that feature. It was human error on my part.