X
Tapnite tukaj za mobilno različico spletne strani.

Forum za podporo

Firefox Crashes everytime I try to play a YouTube video

Objavljeno

Hi all.

I've been having an annoying issue since early this morning. I'm able to view the YouTube homepage, but every time I try to view a video, the player will work for a short time-usually a few minutes-and then Firefox will freeze. About a minute after that, I get a crash report and Firefox crashes. Here are the crash reports generated since this started happening:

Report ID Date Submitted bp-b766f314-91ca-4b6d-a3d2-732872151004 10/3/2015 8:26 PM bp-aa6f1e09-94f5-4462-8c60-e1d422151003 10/3/2015 5:50 AM bp-b48330ab-55e4-452c-b026-3a2082151003 10/3/2015 2:58 AM bp-ce1b0f3e-eb21-464c-9f0d-1098f2151003 10/3/2015 1:49 AM

It's only Youtube that gives me problems. I tried Twitch and Hulu and each site performed normally. Youtube seems to be working fine since I was able to access it on Internet Explorer without any trouble. I've run Malwarebytes and McAfee scans since this morning, but both have come up clean.

Any thoughts?

Hi all. I've been having an annoying issue since early this morning. I'm able to view the YouTube homepage, but every time I try to view a video, the player will work for a short time-usually a few minutes-and then Firefox will freeze. About a minute after that, I get a crash report and Firefox crashes. Here are the crash reports generated since this started happening: Report ID Date Submitted bp-b766f314-91ca-4b6d-a3d2-732872151004 10/3/2015 8:26 PM bp-aa6f1e09-94f5-4462-8c60-e1d422151003 10/3/2015 5:50 AM bp-b48330ab-55e4-452c-b026-3a2082151003 10/3/2015 2:58 AM bp-ce1b0f3e-eb21-464c-9f0d-1098f2151003 10/3/2015 1:49 AM It's only Youtube that gives me problems. I tried Twitch and Hulu and each site performed normally. Youtube seems to be working fine since I was able to access it on Internet Explorer without any trouble. I've run Malwarebytes and McAfee scans since this morning, but both have come up clean. Any thoughts?

Izbrana rešitev

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Preberite ta odgovor v kontekstu 0

Dodatne podrobnosti o sistemu

Nameščeni vtičniki

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • Unity Player 4.5.4f1
  • NPWLPG
  • iTunes Detector Plug-in

Program

  • Uporabniški agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0

Več informacij

FredMcD
  • Top 10 Contributor
4246 rešitev 59390 odgovorov

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Lastnik vprašanja

Thanks for the help Fred. I've done all three things you suggest, but it hasn't fixed my problem.

I checked Intel with the first link you gave me and I was told that there were no new drivers for me to use.

I then turned off hardware acceleration and protected mode in Flash. This seemed to help a little.

Now, instead of stopping about 3 minutes into the video, Firefox reloaded the video and it played in its entirety. The only difference was the Youtube window. The play button, full screen button, options button and all of the other things you expect to see on the bottom of the player window looked like they came out of a previous version of Youtube.

I finished watching the video and then clicked back to the YouTube Homepage using the Youtube logo in the upper left of the screen. Once I got back to the Youtube Homepage, Firefox crashed again. Here is the crash report:

bp-be322c71-d6cb-4261-b80e-a06872151004

Once Firefox restarted, I tried another video to see if it would play all the way through. It also stuttered at about the three minute mark and then started again with the old Youtube player window.

This time I had my Task Manager open to see if I could get more information. Firefox was using 50% of my processor, but 3.7 GB of my available memory (out of 4 GB).

I closed the Youtube tab and my memory usage slowly dropped to normal. I then opened another video and saw my memory usage steadily climb from 0.9 GB to 1.6 GB.

I'm beginning to think that something about my system configuration or Firefox has caused a memory leak when playing Youtube videos.

Thanks for the help Fred. I've done all three things you suggest, but it hasn't fixed my problem. I checked Intel with the first link you gave me and I was told that there were no new drivers for me to use. I then turned off hardware acceleration and protected mode in Flash. This seemed to help a little. Now, instead of stopping about 3 minutes into the video, Firefox reloaded the video and it played in its entirety. The only difference was the Youtube window. The play button, full screen button, options button and all of the other things you expect to see on the bottom of the player window looked like they came out of a previous version of Youtube. I finished watching the video and then clicked back to the YouTube Homepage using the Youtube logo in the upper left of the screen. Once I got back to the Youtube Homepage, Firefox crashed again. Here is the crash report: bp-be322c71-d6cb-4261-b80e-a06872151004 Once Firefox restarted, I tried another video to see if it would play all the way through. It also stuttered at about the three minute mark and then started again with the old Youtube player window. This time I had my Task Manager open to see if I could get more information. Firefox was using 50% of my processor, but 3.7 GB of my available memory (out of 4 GB). I closed the Youtube tab and my memory usage slowly dropped to normal. I then opened another video and saw my memory usage steadily climb from 0.9 GB to 1.6 GB. I'm beginning to think that something about my system configuration or Firefox has caused a memory leak when playing Youtube videos.
FredMcD
  • Top 10 Contributor
4246 rešitev 59390 odgovorov

It's not just you. Many users have reported the same problems on most web sites like this.

mcbrwctl.dll = McAfee SiteAdvisor

igd10umd32.dll = Intel(R) Graphics Technology

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 1098597 NEW --- startup crash in igd10umd32.dll@0x18f35 from [@ CContext::ID3D11DeviceContext_UpdateSubresource_<2>(ID3D11DeviceContext*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int) ]


Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

It's not just you. Many users have reported the same problems on most web sites like this. mcbrwctl.dll = McAfee SiteAdvisor igd10umd32.dll = Intel(R) Graphics Technology msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 1098597 NEW --- startup crash in igd10umd32.dll@0x18f35 from [@ CContext::ID3D11DeviceContext_UpdateSubresource_<2>(ID3D11DeviceContext*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int) ] ---------------- Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists. http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button
cor-el
  • Top 10 Contributor
  • Moderator
17470 rešitev 157895 odgovorov

Izbrana rešitev

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Lastnik vprašanja

Thanks for the help all.

I tried each of the suggestions listed here individually. Disabling hardware acceleration from within Firefox seems to have worked. It still uses more memory then I would like-jumping up nearly half a GB-but it stabilizes after that.

Youtube video playback now seems to take somewhere around 400MB.

Thanks for the help all. I tried each of the suggestions listed here individually. Disabling hardware acceleration from within Firefox seems to have worked. It still uses more memory then I would like-jumping up nearly half a GB-but it stabilizes after that. Youtube video playback now seems to take somewhere around 400MB.
FredMcD
  • Top 10 Contributor
4246 rešitev 59390 odgovorov
'''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''