Komunitné fórum Thunderbird

Suddenly since Friday 21.08.2026 morning every single person in our company started to call the IT department that their Thunderbird client is printing out blank pages (white pages) instead of attachments from emails.

What is happening -> Employee gets email with PDF attachment -> clicks to open it in thunderbird print preview -> prints -> blank page comes out.

What works -> Downloading the PDF and printing it. Opening the PDF in any other browser than Thunderbird and printing it.

No settings or updates were changed and it's a big issue affecting multiple computers.

What I tried doing -> Trying different printer (No fix), Resetting print settings in thunderbird (No fix). Trying other PDF attachments from older emails (No fix). Looking at print settings in windows (Which I didn't change since it only doesnt work in Thunderbird).

Problem is that on thunderbird in my office, This doesn't happen. We have the same versions and settings.

I tried opening the error console while opening the PDF and on computers where it doesnt work it shows me an error with along the lines of "This document is open in compability mode due to **** header <doctype html>" Something like that but i would have to check again.

I don't get this error on my personal PC.

We are facing a critical printing issue with Thunderbird 154.0 (64-bit).

Emails are not printing from Thunderbird and are coming out as completely blank pages. However, the same email/file prints perfectly when saved to a folder and printed from there. This confirms that the printer is working properly and the issue is specifically with Thunderbird.

The problem is affecting multiple systems in our office as well as our Ahmedabad branch, which is seriously impacting our daily work.

This issue requires immediate attention. Please investigate and provide a solution/workaround at the earliest.

Contact: Tanushka (HR) Phone: [redacted]

PLEASE UPDATE AS URGENT BASICS...

WE CAN ALSO CONNECT ON (CALL [redacted],,) OR SHARING THE SYSTEM THROUGH ULTRAVIEWER OR ANYDESK ECT,

REGARDS TANUSHKA CHAURASIA HUMAN RESOURCE GLR INNOVATIONS LTD (DELHI)

edit: redacted phone#'s from community support forum

Edit: Just saw it was already a known issue: https://bugzilla.mozilla.org/show_bug.cgi?id=1959171

I've found out that on both Linux and Windows since the last update (154.0), the PDFs printed directly from the Thunderbird PDF viewer, prints out blank PDF.

To recreate this, open a PDF attachment in an email, simple double click on it, in the top right corner on the tool bar, press the little printer icon, choose either "Save as PDF" or print to the actual printer, in both cases, you will get one blank PDF page.

Is it possible to import to, or display email messages, in Thunderbird, which are stored in a Becky Internet Mail program folder (https://www.rimarts.co.jp/becky.htm), please?

Thanks

When trying to open Thunderbird it does nt with the message "Thunderbird Not Responding" I try to open in Troubleshoot mode but that does not wotk either. I have to start and re start the laptop and finally after many tries it finally opens. Frustrating

I have been using Thunderbird on my PC for years and when I got my last PC, I found a article to help me move my files. I am now looking for instructions on how to move my Thunderbird files from the PC to the Mac so I can continue using it as I have been.

This post is more for posterity than asking for a solution because all similar topics ended up being Avast antivirus interfering or something less nefarious. In my case eM client started having this problem first, then I switched to TB, but the same issue here. Of all places, the best clue was found on [[Linux mint|https://forums.linuxmint.com/viewtopic.php?t=213352]] forums. It was a permission problem. Right click on C:\Program Files\Mozilla Thunderbird -> properties -> security. I did two things and not sure which one did it, but they pretty much achieve the same. The Users group in the list only had read permissions so I gave it full access to the folder and checked the option to set the same permission changes to all subfolders. I also added my own personal user to that list and gave that full permissions. Oh yeah, also changed owner to myself from whatever default windows group was there before. Now, do I know the full repercussions of doing this? No. Pretty sure this just created a security hole inside my C drive, but... I don't really care at this point. If I had to fix this again, a solution might be to instruct TB to store the the email files somewhere else rather than where it is installed itself (somewhere less locked down than Program Files).

I am trying to run Thunderbird on my laptop. I currently have it on my PC and my Phone. I just installed Thunderbird on my laptop and zipped my profile (60GB). I tried to open the zip file to make sure it was good. I could not open it, so i did not transfer it. I was looking for an easy way to get all my email accounts and passwords onto my Laptop. I would appreciate any help. Thanks! Kelly

When I attempt to write/ reply/ reply all/ forward, the toolbar at top shows only the slanted pen symbol and "Write -- nothing below. So no "Send" button. The full toolbar that I am trying to recover is attached which I copied from a second computer. When I write click that "Write" bar at the top, noting in the drop down menu had any effect. Help/About says I am "up to date" running 153.1.0esr (64 bit)

This isn't really about messaging, it's about attachment printing, but I can't find a better topic to file this under.

I get emails with PDF attachments dozens of times a month. When I print the PDF's, I always select "print headers & footers" and never had an issue until this morning. Now if I "print headers & footers" all I get is headers & footers, no portion of the PDF file is visible on the printout. If I unselect that, what I get is a blank page. Changing margins doesn't help. Changing the Scale doesn't help. Saving the files and then printing them from Adobe works fine, but obviously I don't want those extra steps and I DO want the headers & footers from Thunderbird.

Windows 11 home, 25H2 26200.9168 Thunderbird 154.0 64 bit, it auto-updated itself to this version sometime in the last day or two.

After a re-install of Thunderbird the Message List does not appear in columns, and there is no label bar at the top of the Message List to allow sort by date, sender, topic, etc.

How do I get the Message List to appear in column format again?

Thanks in advance.

Ok small issue but annoying, I'm using a desktop install of thunderbird,and upto the last few days it has worked fine,I was using a custom sound file to inform of new emails and that was working fine,but yesterday I noticed that no sound was being played when a new email arrived,I've changed it back to default and that is not working either.

Anyone any ideas why it's not working or how to get it back to a working basis?

A couple of days ago we could no longer send or receive email through Thunderbird. When we try, we get the notification "Connection to server mobile.charter.net to [email address] failed" and repeatedly get the notification that our server connection has timed out. We can send/receive through Charter's webmail site, but not through our Thunderbird email client. Thank you for your help.