Komunitné fórum Firefox

Hello,

I had an active Pocket account linked via my Mozilla Account prior to Pocket's service shutdown. Unfortunately, I was unable to export my saved links and reading list during the automated export window.

Since the original export tool at getpocket.com/export is no longer active, could someone from the support team or staff advise:

Is there still an internal procedure, backup archive, or privacy compliance form available to retrieve an export (CSV/HTML) of saved items?

What is the correct official support or contact channel for account data retrieval inquiries now that direct email addresses are unreachable?

I can provide my registered email and account details privately upon request by an official moderator or support staff member.

Thank you for your guidance.

i have setup mozilla blue star and saved into other bookmarks the ffox tab docs that ai worked on with gemini ai. now when i try and open the docs from the other book marks they will not open. what has gone wrong and can i get a copy and save these docs? i can see the tags and google links but cannot open etc. i am desperate as it has taken a few weeks to get this information together. Thankyou!

Hallo Kundenservice, ich mein Betriebssytem Windows 10 Pro neu Installiert. Bevor ich das gemacht habe ich das Profil das dort unter User\AppData\Roming\Mozilla\Firefox\Profiles gespeichert warkomplett auf einen USB-Stick gespeichert. Nun habe ich Probleme dieses Profil wiederherzustellen. Ich habe zwar ein Konto bei Ihnen, und aus den ganzen Anleitungen zur Wiederherstellung von Profilen werde ich leider nicht schlau, wie ich ein gespeichertes Profil wiederherstellen kann. Können Sie mir wenn möglich eine schritt für Schrittanleitung geben wie diese Problem beheben kann? Für eine schnelle Rückmeldung wäre ich dankbar.

Mit freundlichen Grüßen

Uwe Barhorst

I made 2 copies of the Firefox backup folder on a Win 10 computer and haven't been able to restore either to a Win11 computer. The error message is "This file isn’t working. Try picking a different file." The Win 10 computer had a later version of Firefox than is on the Win 11 computer but was not the most recent version available.

Any ideas for installing the backup file or for a work around so I have my most recent profile data, bookmarks and passwords on the Win 11 computer?

At random times when opening the browser, all my tabs (except the first one) turn into about:blank. Relaunching the browser does not resolve the problem, and there is nothing in the history that allows me to restore them. It is extremely frustrating, as this is the third time I have lost all my tabs.

Hello Mozilla Support,

I need help recovering my old Firefox Sync data.

I recently formatted my C: drive and installed a fresh Windows installation. My old Firefox profile and local data were on the previous Windows installation.

After reinstalling Firefox, I signed into the same Mozilla account, but I could not find my old Recovery Key. I therefore used the option indicating that I had forgotten/lost the Recovery Key and I reset my Mozilla account password. I was then given a new Recovery Key.

After completing the password reset, I found my original/old Recovery Key.

Unfortunately, I no longer have the old Firefox profile because the C: drive was formatted, and I do not have another device containing the old Firefox data.

I still have the original Recovery Key.

Is there any possibility that my old encrypted Firefox Sync data can still be recovered using the original Recovery Key, or is there any way to restore the data that was associated with my previous Sync encryption key?

The data is very important to me, especially my saved passwords and bookmarks.

I understand the security requirements and can provide any information needed to verify ownership of the account.

Thank you for your help.

Somehow I got signed out of my account (no idea how). I've reset the password using the account recovery key. You sent a new recovery key but I seem to have lost that before I could save it.

My bookmarks disappeared and I don't have a restore option only an import from another browser but my bookmarks were saved on Mozilla Firebox prior to the recent upgrade of the Firefox browser.

I usually have a lot of tabs open (which probably isn't a good habit), but many of them are important to a project I'm doing currently. Usually if my imac Ventura 13.7.2 shuts down on it's own, or I have to shut it down because it's frozen, either I will have the option to restore the session, or if not I will have the option to go to "history"/recently closed tabs". But this time Session Restore showed up blank, "recently closed tabs" was greyed out or wasn't there, and "recently closed windows" is greyed out. In the meantime I've been using a new Firefox window and have a few new tabs, and that's all "recently closed tabs" will show. Not the "many tabs" from the session before.

It may be that this problem occurred after our most recent update a few days ago. (We're now at 156.0 (64 bit). Or I might have closed the Firefox window myself by mistake, instead of a shut down. Is that what caused it? Ugh.

I am not a savvy user at all, so the articles were way too confusing.

I am grateful to anyone who can explain a straight forward solution.

Thank you, Ellen

i get the message "the bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem" I have tried all the help i can find and gone through Gemini AI recommendations and i am still left with a purple circle with a plus sign in it. Repaired Firefox and no change, removed Firefox and re-installed no change.

Hello,

I keep running into an issue where my group of saved tabs disappears.

I will make several groups of tabs. When I right-click and press "save and close group," to shut down my laptop completely. There are many times when I return and try to access the saved group of tabs using the drop-down arrow at the top of the browser; all the saved groups will be gone.

Normally, I find them under "Recent Tab Groups". There have been many times when they are completely gone. Is there another way to find these groups of tabs or are they disappearing completely are a certain amount of time has passed?

Thank you,

So every time the browser crashed or a blackout happens and it forced closed (sometimes the browser is closed normally and it still happens) the next time i start the browser it would show the restore session page. Pressing the restore session would just restore the open tabs and not the tab groups. Because of this i would need to go to the file manager, copy the previous.json and change it to replace the sessionstore. it's kinda annoying. is this problem just me or is this a known issue? also how to fix.