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19 crash reports in 3 days

Just got my repaired laptop back. Windows Home 23H2 build 22631.6199. Installed Firefox, synched my account. Firefox or a firefox tab have crashed 19 times in the last 3 … (ďalšie informácie)

Just got my repaired laptop back. Windows Home 23H2 build 22631.6199. Installed Firefox, synched my account. Firefox or a firefox tab have crashed 19 times in the last 3 days since the fresh install.

5 most recent submitted

Report ID Date Submitted bp-d5cc4d87-e2dd-4149-93ec-d91000260401 4/1/2026, 10:39 AM View bp-09b6f228-0b9e-4827-85e7-108df0260401 3/31/2026, 7:43 PM View bp-2edc9f85-37b3-4a37-8a1b-ed6390260331 3/31/2026, 11:03 AM View bp-df98c40c-38d4-4d41-ad0a-104430260331 3/31/2026, 10:59 AM View bp-5a3b7f96-699e-4096-98c4-411ab0260402 4/2/2026, 9:51 AM

Actually crashed while preparing this message. What to do?

Otázku položil(a) SJH Pred 2 hodinami

Capturing Logs after Running Troublshooting Mode

I had an issue where my browser disappeared. Here are specifics for my installation. Name Firefox Version 142.0.1 Build ID 20250827004350 Distribution ID raspberrypi… (ďalšie informácie)

I had an issue where my browser disappeared. Here are specifics for my installation.

Name Firefox Version 142.0.1 Build ID 20250827004350 Distribution ID raspberrypios User Agent Mozilla/5.0 (X11; Linux x86_64; rv:142.0) Gecko/20100101 Firefox/142.0 OS Linux 6.12.62+rpt-rpi-2712 #1 SMP PREEMPT Debian 1:6.12.62-1+rpt1~bookworm (2026-01-19)


I relaunched and then restored previous session. After that, I searched open tabs, but when I selected a tab that was reported to be opened,  it was not restored. I went to troubleshooting mode and it worked fine suggesting some issue with an extension.  What, if any logs could I capture to help debug? thanks

Otázku položil(a) rmschaller Pred 6 dňami

Posledná odpoveď od jonzn4SUSE Pred 1 dňom

Firefox suddenly opens about:processes tab and then closes itself

Hello everyone, yesterday I got quite a scare. While Firefox was open, a new tab briefly appeared showing the page about:processes, and immediately afterwards the browser… (ďalšie informácie)

Hello everyone,

yesterday I got quite a scare. While Firefox was open, a new tab briefly appeared showing the page about:processes, and immediately afterwards the browser closed itself on its own.

At the same time, Chrome was open in the background. When I clicked on Chrome, a prompt appeared asking whether I wanted to allow changes to be made to the system (the typical UAC prompt). However, I’m not entirely sure if this was actually triggered by Chrome or possibly by another application.

I clicked “No” on the UAC prompt and immediately unplugged my keyboard. I recently started using an ASUS ROG Falcata, which is connected via USB.

After that, I ran a virus scan with Windows Defender — it didn’t find anything. I also ran AdwCleaner, which also came up clean.

At first, I suspected the ASUS ROG Falcata (I’ve only been using it for a few days), since it’s almost like a small computer itself and can execute macros, patterns, etc. I was worried about a possible firmware bug or something worse. At the moment, I’m honestly hesitant to plug it back in and am using an old Dell keyboard instead.

Importantly, I wasn’t pressing any keys at the time of the incident.

Now I’m quite unsure what could have caused this.

Is there any way to trace this in Firefox (e.g., via logs)?

And is there any (event) log where I could check what triggered the UAC prompt?

One more thing I noticed: I shut down the PC afterward and turned it back on later that evening. Everything booted normally and is still running fine today. However, Firefox updated itself yesterday from version 148.2 to 149. Maybe that was somehow related (though there’s no indication in the Firefox update history that anything failed or similar).

Otázku položil(a) Feuervogel2k Pred 2 dňami

Tabs crashing on pages that appear to use more resources

Hello all. I'm running into frequent tab crashes, very commonly on pages that have a lot of elements, or things to render on the page. Specifically, I am being challenged… (ďalšie informácie)

Hello all.

I'm running into frequent tab crashes, very commonly on pages that have a lot of elements, or things to render on the page.

Specifically, I am being challenged by gmail, where switching to my inbox will 100% crash my tab.

Here are a few crash reports to look at from this gmail example. It is not gmail alone that causes this, other websites such as Zillow, youtube, etc. Pages that contain a lot of information and pictures typically cause this.

https://crash-stats.mozilla.org/report/index/d4965ad5-0592-4b0a-bc67-4e8080260328#tab-details https://crash-stats.mozilla.org/report/index/f48490e0-6aaf-423c-80a1-e2aaf0260328#tab-details

I also want to mention that I have the exact same profile loaded onto another machine, and I experience no issues. I do not believe this is an extension issue, but I am open to disabling all of them and generating more crash reports if anyone would like for me to try that.

What stuns me the most in these crash reports is the reported amount of "available virtual memory" exceeding far beyond what I have available on my machine. Can anyone help pinpoint what about my system would keep making Firefox think I have this much available virtual memory?

Thanks for any advice and help!

Otázku položil(a) nullslwx Pred 5 dňami

Posledná odpoveď od nullslwx Pred 5 dňami

Cant open tabs, search, right click shows blank boxes on tabs, can't access anything except one tab of previously accessed content in history.

After new update my Firefox is completely bricked. I can't do anything with it, it just wiped all of my tabs out and now I can't open any, search or do anything. All my s… (ďalšie informácie)

After new update my Firefox is completely bricked. I can't do anything with it, it just wiped all of my tabs out and now I can't open any, search or do anything.

All my settings are blank, running private doesn't help. If I right click a tab, it shows up with "new" and all of the other opens are blank.

It first happened after the update, only my first and last tab had titles. All the other tabs open turned blank, and could not be accessed. Then the second time I accessed them, they had all disappeared.

Tried reinstalling, didn't help.

On desktop, but had to make this on mobile because I can't even get to the support website.

Otázku položil(a) callumgraham2003 Pred 5 dňami

Firefox close randomly and forget my open tabs

My firefox has been closing while I am away from my computers. I have a few computer running linux (Ubuntu 24.04) and one in mac osx (Big Sur). Usually, I can start firef… (ďalšie informácie)

My firefox has been closing while I am away from my computers. I have a few computer running linux (Ubuntu 24.04) and one in mac osx (Big Sur). Usually, I can start firefox and it will remember my tabs which is annoying but still manageable. However, once in a while, (which happened yesterday), all the firefox closed on all the computers and it forgot my tabs when I start firefox again.

I have already set app.update.auto to false on all of the firefox instance prior to this incident to avoid firefox update would close out firefox itself. So if anyone has any idea of what to check to see why firefox keep closing and/or why once in a while it will not remember my tabs, I would really appreciate it.

Otázku položil(a) soka4 Pred 5 dňami

Posledná odpoveď od jonzn4SUSE Pred 5 dňami

Firefox crashing when downloading file

Hello, I would like to report a potential bug in Mozilla Firefox related to recent updates. After downloading a PDF file and opening it directly in the browser, the tab c… (ďalšie informácie)

Hello,

I would like to report a potential bug in Mozilla Firefox related to recent updates.

After downloading a PDF file and opening it directly in the browser, the tab crashes. Following this crash, it becomes impossible to open any files (regardless of file type) within the browser — every attempt results in another tab crash. The crash report cannot be reviewed, as the tab fails immediately and can only be closed.

As a temporary workaround, changing the default PDF handler to an external application prevents the issue. However, this is not a viable solution for us, since some of our internal systems require PDFs to open directly in the browser after download.

We have verified that this issue does NOT occur in version 148.0.2 — everything works correctly there. However, after updating to version 149.0, the problem reappears consistently. Firefox also automatically updates after synchronization, making it difficult to remain on a stable version.

According to the release notes, there were changes in PDF handling in recent updates, so this may be related to a technical regression.

Could you please investigate this issue or advise on a proper fix or workaround?

Best regards, Daniel Mazur VanityStyle IT Specialist

Otázku položil(a) daniel.mazur Pred 6 dňami

Posledná odpoveď od TyDraniu Pred 6 dňami

version 149 randomly crashes on windows 10. Nothing in about:crashes

All firefox windows just disappear after a random amount of time. Where can I look for possible logs of what's happening. Didn't see anything obvious in Event Viewer>… (ďalšie informácie)

All firefox windows just disappear after a random amount of time. Where can I look for possible logs of what's happening. Didn't see anything obvious in Event Viewer>

Otázku položil(a) jon.plotky Pred 6 dňami

Firefox keeps crashing

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a… (ďalšie informácie)

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a crash report. I sent the crash report multiple times.

I added a screenshot of my MacBook Air info.

The details are: AvailablePhysicalMemory: 1700704256 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20260216153405 CrashTime: 1773448580 DOMFissionEnabled: 0 DOMIPCEnabled: 0 HeadlessMode: 0 InstallTime: 1772203700 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 75 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1773448580 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(NS_ERROR_OMNIJAR_OR_DIR_MISSING) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 248750080 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 15923 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1773448579 SubmittedFrom: Client Throttleable: 1 TotalPhysicalMemory: 8589934592 UptimeTS: 1.104864563 Vendor: Mozilla Version: 148.0 This report also contains technical information about the state of the application when it crashed.

Moderator note: This question has been edited to fill the Firefox version field (based on the info submitted).

Otázku položil(a) suttonc44 Pred 2 týždňami

Posledná odpoveď od Denys Pred 1 týždňom

Crashing firefox on last update

I've got constant crashes jn last update Firefox 148.0.2 (Desktop). Often it happens when Google Meets launched in browser and i started switch between tabs or another ap… (ďalšie informácie)

I've got constant crashes jn last update Firefox 148.0.2 (Desktop). Often it happens when Google Meets launched in browser and i started switch between tabs or another applications. In Widows logs i found this error: Имя сбойного приложения: firefox.exe, версия: 0.0.0.0, метка времени: 0x00000000 Имя сбойного модуля: unknown, версия: 0.0.0.0, метка времени: 0x00000000 Код исключения: 0xc00000fd Смещение ошибки: 0x00007ffce9d07286 Идентификатор сбойного процесса: 0x0x3F64 Время запуска сбойного приложения: 0x0x1DCB6A7BAE6121F Путь сбойного приложения: C:\Program Files\Mozilla Firefox\firefox.exe Путь сбойного модуля: unknown Идентификатор отчета: 1a851f87-1b94-4270-8d86-a6850200a62b Полное имя сбойного пакета: Код приложения, связанного со сбойным пакетом:

Installed system Windows 11

Otázku položil(a) BI$hop Pred 2 týždňami

Posledná odpoveď od George Kitsoukakis Pred 2 týždňami

Videos in full screen cause the system to freeze

This has started a few days ago. I'm running Firefox Desktop on Windows 11. Browsing is perfectly normal, until I try to watch a video in full screen mode. It plays norma… (ďalšie informácie)

This has started a few days ago. I'm running Firefox Desktop on Windows 11. Browsing is perfectly normal, until I try to watch a video in full screen mode. It plays normally for a few seconds and then my whole system freezes, with no response to any action except for hard reset. This has never happened to me before, and all other browsers I try do not demonstrate the same problem. Is there any solution other than changing browser permanently?

Otázku položil(a) amirk.99 Pred 1 mesiacom

Posledná odpoveď od amirk.99 Pred 2 týždňami

  • Vyriešené

Firefox keeps closing itself

Dear Mozilla Support Team, I have downloaded Firefox through the official website and I have installed it through the terminal for Chromebook's Debian Linux. I have a Chr… (ďalšie informácie)

Dear Mozilla Support Team,

I have downloaded Firefox through the official website and I have installed it through the terminal for Chromebook's Debian Linux.

I have a Chromebook c214ma with a Intel Celeron 4020 with 4 GB ram every single browser on my machine works properly just Firefox keeps closing and crashing

Kindly fix this issue

Regards,

Pranav

Otázku položil(a) Pranav Nair Pred 2 týždňami

Na otázku odpovedal(a) zaza Pred 2 týždňami

  • Vyriešené

Crash on wake from Sleep

Following https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting Crash Reports (Newest to Oldest, starting with troubleshoot mode: https://… (ďalšie informácie)

Otázku položil(a) Michael Pred 2 týždňami

Na otázku odpovedal(a) Michael Pred 2 týždňami

Firefox crashes without error message

OS: Debian (trixie) Firefox version: 149.0b3 Firefox suddenly crashes without any displayed error. Attempt to troubleshoot it in "safe mode" doesn't help (it also sudd… (ďalšie informácie)

  • OS: Debian (trixie)
  • Firefox version: 149.0b3

Firefox suddenly crashes without any displayed error. Attempt to troubleshoot it in "safe mode" doesn't help (it also suddenly crashes.

  • When I had redirected following output: "Exiting due to channel error."
  • after restart, I launched "about:crashes", but there were no entries

Otázku položil(a) Mcgiwer Pred 3 týždňami

Posledná odpoveď od jonzn4SUSE Pred 2 týždňami

Why constant freezing when I try to get onto a Google Account and other websites either with passkey or other?

When I try to go into my google account for any reason and a few other websites, it will say use passkey or try another way. I have done both several times and Firefox A… (ďalšie informácie)

When I try to go into my google account for any reason and a few other websites, it will say use passkey or try another way. I have done both several times and Firefox ALWAYS FREEZES and I have to force quit. I have reinstalled Firefox, gotten rid of all cookies and cache, gotten rid of extensions and everything I could do from the help website but nothing seems to work. I have also reinstalled Firefox but the same thing keeps happening. I need HELP!

Otázku položil(a) 4j8xrq7rwd Pred 2 týždňami

Firefox having several issues after "refresh"

Not sure if "browse" is the correct topic but here we go: After a random crash (I don't remember the details, been a while) I've "refreshed" Firefox. Following that I st… (ďalšie informácie)

Not sure if "browse" is the correct topic but here we go:

After a random crash (I don't remember the details, been a while) I've "refreshed" Firefox. Following that I started to have some problems with Google Meet. Haven't had any for years and suddenly when i open Google Meet (working from home and using Google Meet as an online meeting platform daily), everything becomes unresponsive. I can't change tab, cannot close Firefox from the close button, nothing. I open the Windows Task Manager and End Task manually to close the window so I can restart the browser. After restarting Firefox and launch Google Meet, it doesn't crash.

The other problem is when I try to watch something on Netflix, I hear the sound, see the subtitles but the video content is not present. It's just black screen with UI on it. Yes, I checked the DRM setting and no, other streaming services that I use don't have this problem. I can bypass this by launching Firefox in troubleshoot mode but I want to use my extensions. I even tried to enable them one-by-one to see if anyone causing problems but even when I disable all of my extensions like in the troubleshoot mode I'm still having the same problem.

I tried several solutions that I found on reddit etc. but nothing worked so far. I also re-installed Firefox and nothing changed.

Please help me before I lose my mind (:

Otázku položil(a) darq Pred 3 týždňami

Posledná odpoveď od darq Pred 2 týždňami