• Vyriešené

Firefox having problems with streams: This video is either unavailable or not supported in this browser. (Error #4000)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox,… (ďalšie informácie)

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Otázku položil(a) probableUser Pred 2 mesiacmi

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 2 mesiacmi

  • Vyriešené

My Firefox account settings show wrong MacOs version. Am I OK?

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm … (ďalšie informácie)

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Otázku položil(a) Villainous Chillinous Pred 2 dňami

Na otázku odpovedal(a) James (doing minimal support) Pred 2 dňami

  • Vyriešené

In my Firefox 144 account setting when editing....

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm o… (ďalšie informácie)

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Otázku položil(a) Villainous Chillinous Pred 2 dňami

Na otázku odpovedal(a) Villainous Chillinous Pred 2 dňami

  • Vyriešené

Tabs group lost after recent update

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manag… (ďalšie informácie)

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

Otázku položil(a) Bhaumik Tripathi Pred 2 mesiacmi

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 2 mesiacmi

  • Vyriešené

Can't restore profile (and session) after profile deleted

Hi, I'll try to explain exhaustively my problem and what I've tried. While looking at adding a new profile, I made a mistake and deleted the actual profile. Firefox imme… (ďalšie informácie)

Hi, I'll try to explain exhaustively my problem and what I've tried.

While looking at adding a new profile, I made a mistake and deleted the actual profile. Firefox immediately shut, and I made the mistake to open it right after...

It started from zero, as it had no profile to go into. Creating a new profile in the same time. I did this a few time, nothing changed obviously. I went to the AppData/Roaming path to find my old profile, which wasn't there anymore. I then managed to recover my profile files thanks to Recuva and EaseUS.

But now, I'm stuck. When adding the files in the newly created profile, it seems to roll back to the profile creation prompt (like import stuff from other browsers etc.). Copy/pasting only the desired sessionstore or the previous backup doesn't work either. It also tried to put the "good profile" in the Profiles folder. Firefox didn't recognize it, and I couldn't create a new profile from this folder in the Profile Manager as it said "this name is already used" etc. (it's a default-release) I then tried to edit the profiles.ini and install.ini to force Firefox on the wanted profile. Which succeeded and failed at the same time: it opened the right profile-folder, but without any session, bookmark... and back again to the profile creation prompt. And created a new empty sessionstore, prefs, etc.

Then I'm left with my recovered backup files and no idea how to import them...

Any help will be warmly welcomed! Cheers

Otázku položil(a) Eruanno Pred 3 dňami

Na otázku odpovedal(a) Eruanno Pred 2 dňami

  • Vyriešené

Firefox 144 Installed Today; Clobbered all of my Tabs. "History" is No Help

Something very bad happened to me today (11/3).... Firefox 144.0.2 was installed on 10/30/25, and everything has been fine until today. I don't know why or how, but A… (ďalšie informácie)

Something very bad happened to me today (11/3)....

Firefox 144.0.2 was installed on 10/30/25, and everything has been fine until today. I don't know why or how, but ALL of my OPEN tabs (of which I have many--and have it fixed so they always re-open when Firefox starts), ALL went away.

In reading conventional steps to recover such from sessionstore-backups, those instructions sounded straightforward. However, even though ALL FIREFOX PROCESSES were ended, I could not copy the contents of the sessionstore-backups folder nor could I delete anything--EVEN THOUGH I am the owner.

Even after providing Admin perms.

I could get rid of profiles.ini, which initially proved diasterous, because then Firefox thought I was brand new, so ALL of my passwords saved through Firefox these many years, went "poof".

Fortunately, I was able to get that back, but I still cannot get all of my tabs back, and conventional instructions to do so aren't working.

After recovering from my heart attack for initially losing my passwords, I am breathing a little better right now, but it sure would be nice to get all of my open tabs back again. I don't know why I am not able to manipulate the files within sessionstore-backups. I think if I could eliminate the files in that folder EXCEPT for upgrade.jsonlz4-20251027123126, which possesses a 10/29/25 date, these should be the open tabs just before the 144.0.2 installation, and all should be right with the world, once more.

I have performed/examined many steps offered under this category, but most assume I can copy them elsewhere for safe-keeping and/or removing all but the one I want Firefox to "use". Because something is preventing me from doing this, though, I am being stymied in what ought to be the solution. As a test, I was able to copy files from a much older profile--so I can prove the basic steps SHOULD HAVE worked. Unfortunately, I cannot do the same with THE (more recent) folder in question. I can't get rid of parent.lock, either (and I have ensured no Firefox processes are running via Task Manager).

Repeatedly.

Something else is at work, here. Any help or assistance from community experts would be most helpful.

Thanks very much in advance.

-MG

Otázku položil(a) megentry1 Pred 4 dňami

Na otázku odpovedal(a) megentry1 Pred 2 dňami

  • Vyriešené

"Table of Contents" button inhibits text; how ro remove, permanently?

image of problem Some, but not all, pages browsed throw up a "hamburger" menu, top left of the window. (the link above should link you to a screenshot taken this morning… (ďalšie informácie)

image of problem Some, but not all, pages browsed throw up a "hamburger" menu, top left of the window. (the link above should link you to a screenshot taken this morning in Firefox 142.0.1 (64) running on Win11.)

The menu button floats eternally over the text in that top-left corner. This irritates me because I read text, and am frustrated by the browser covering readable text.

I can't remember ever (20+ years) needing the Table Of Contents of a web page. I use Mozilla Firefox's excellent Edit, Find if I want to jump directly to a key word.

Anyone who can suggest a perpetual dismissal of this menu button will earn my lifelong admiration!

I can deal with Settings, About:Config, and even RegEdit. Thanks, Chris

Otázku položil(a) Christopher Greaves Pred 1 týždňom

Na otázku odpovedal(a) Denys Pred 1 týždňom

  • Vyriešené

Profiles update not working

Hello. After the recent update that added profiles to Firefox I have gotten them working on my personal computer but not on my work pc. The option for creating profiles… (ďalšie informácie)

Hello.

After the recent update that added profiles to Firefox I have gotten them working on my personal computer but not on my work pc.

The option for creating profiles showed up once when launching the browser but I had to dismiss it at the time. Now I can't find the option to create profiles any more, I have followed the guides that mozilla have put out but the option physically is not there.

I have also tried reinstalling Firefox but that also did not work.

what do?

Thanks.

Otázku položil(a) ebu.helander Pred 3 dňami

Na otázku odpovedal(a) Denys Pred 2 dňami

  • Vyriešené

Tab synchronization from mobile app to desktop app not working

Hey, I am trying to synchronize my mobile tabs with my desktop app. Unfortunately, this is not working. I am using the latest version of Firefox and Windows 10. Any ideas… (ďalšie informácie)

Hey, I am trying to synchronize my mobile tabs with my desktop app. Unfortunately, this is not working. I am using the latest version of Firefox and Windows 10. Any ideas how and if I can solve this problem? Thank you in advance.

Otázku položil(a) gerold.schindler Pred 5 dňami

Na otázku odpovedal(a) jscher2000 - Support Volunteer Pred 5 dňami

  • Vyriešené

Bookmark folder does not show all entries

I have a bookmark folder with 12 entries. In the bookmark manager, I see all 12 entries. when I select the bookmark folder from the toolbar, the drop down menu only lists… (ďalšie informácie)

I have a bookmark folder with 12 entries. In the bookmark manager, I see all 12 entries. when I select the bookmark folder from the toolbar, the drop down menu only lists four entries,

Otázku položil(a) dennis461 Pred 3 dňami

Na otázku odpovedal(a) TyDraniu Pred 3 dňami

  • Vyriešené

Strange shopping card icon - how can I remove it?

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web brow… (ďalšie informácie)

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web browser.

Otázku položil(a) nico-steiner Pred 4 dňami

Na otázku odpovedal(a) TyDraniu Pred 3 dňami