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14 April 2025 I have used Thunderbird for many years to manage my e-mail. I have an sbcglobal.net e-mail address. This means that my ISP is AT&T. I would like to change my ISP from AT&T to Spectrum. I already have a g-mail e-mail address. My question involves compatibility of g-mail with Thunderbird. How do I find out what version of Thunderbird I have? I see that I must have a Thunderbird version 32 or newer in order for OAuth to function, since Google requires that Thunderbird support OAuth.

I already have numerous Local Files which I have set up when using the sbcglobal.net e-mail address. If I begin to use my g-mail address instead, is there a way that I can transfer all these local folders and their contents into my g-mail account, or will I have to set up each of these local folders in the g-mail account, and then copy their contents from the sbcglobal.net e-mail account into the g-mail account?

What will happen to my e-mail address book, when I switch from sbcglobal.net to g-mail? I do not want to keep the sbcglobal.net e-mail account. I want to eliminate it. Is it possible for me to copy my address book from the sbcglobal.net e-mail account to the g-mail account?

Thank you. Connie Yanicka

I receive this when I try to send email Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Connection refused - OB119. 117.20.68.249 is blacklisted in Abusix Mail Intelligence. See https://lookup.abusix.com/search?q=117.20.68.249 e{3f88083a-8de5-49a6-9dd3-fe38a0767274}.

As one of the major programs I use is Designer that require to use old version 32 bit computer. As my existing Lenova T410S getting troubles and want to upgrade to T450s that I can use the old software include Microsoft Designer and SBT accounting system. Do I need to actually Donate in order to get the access to try on other computers ever time if I am trying another computer? As I am not sure which one is good until messages being downloaded completely.

Hello there！ I recently updated Firefox to 137.0.1. But the update doesn't automatically display the status bar when you hover over the bottom of the page. I had to resize Firefox to make it full screen to display the status bar properly. This makes it difficult for me to use Firefox. I'm pretty sure this is due to a version update. This problem occurred after I updated the Firefox browser, during which time my Windows system was not updated. Is there any solution? Or how can I download a previous version of the browser?

So I understand this: https://support.mozilla.org/en-US/kb/xframe-neterror-page and the reason it exists, but I need to find a way to turn it off because it's literally blocking me from accessing the Library of Congress webpage inside the same browser for my job. It's not a malicious site, but I can't figure out how to tell Firefox to stop blocking it as if it was a malicious site.

Help.

Hi there.

The original problem is described here: https://support.mozilla.org/en-US/questions/1472503 ( Also the solution I found.)

Jaws and James seem to have left the building.

This problem first occurred with the update from V 135.0.1 to V 136.0 . Currently on V 136.0.4, and every update has exhibited the same behavior.

I have the same issue with two laptops, running Windows 10. Each has been through a few update cycles, and the "Restart to Update" always fails.

So, I close FF, watch for the Resource Monitor to quiet down, and reopen FF.

When I go through this sequence, I notice that the screen will flash once VERY quickly before opening the home page.

FF seems to function normally otherwise.

Thanks for being there,

greg moehl

Since April 5th I have lost spell check in the message pane of the emails I type on outlook.live.com It still works in the subject line, but not the message area.

Windows 10 pro 22H2 updated to end of March, when spell check was still working well. Firefox 137.1 English Canada Language selected (has worked well for years)

I go to outlook.live.com to read and answer my @hotmail.com emails.

When right clicking on a misspelled word in the message area I get only these options, Firefox does not give me the usual options.

I am currently having other problems on that site, clearing outlook.live.com cookies does not clear the problems.

I use Gmail, and when I receive a newsletter from the local government, Gmail does not display the images in the newsletter. I've set Gmail to display the images (photographs), so I'm guessing Firefox must have a setting that is blocking the display?

The new native tab group feature has an option to "Save and close group", implying that you can restore the group. But doing this, you will find that the group disappears.

Is this a known bug? Has anyone figured out how to restore a saved tab group?

Firefox is not working with Shopify. I have tried the following troubleshooting steps and I do see:

1. Update Firefox to the Latest Version Go to Menu (≡) > Help > About Firefox. This will automatically check for updates. Regular updates ensure compatibility with modern web apps like Shopify. 2. Clear Cache, Cookies, and Site Data Go to Menu (≡) > Settings > Privacy & Security. Under Cookies and Site Data, click Manage Data. Search for "Shopify" to delete only Shopify-related data, or use Clear Data to remove all cached data, which can resolve display issues in Admin. 3. Run Firefox in Troubleshoot Mode (Enhanced Safe Mode) Firefox 2024 includes a robust Troubleshoot Mode that disables extensions, custom settings, and themes, giving a clean environment. Go to Menu (≡) > Help > Troubleshoot Mode. Choose Restart in Troubleshoot Mode, then Open when prompted. If Shopify Admin works in this mode, an extension or setting is likely causing the issue. 4. Check for Incompatible Extensions and Privacy Add-ons Go to Menu (≡) > Add-ons and Themes > Extensions. Disable extensions, especially ad blockers, VPNs, and script blockers, which may conflict with Shopify's dynamic elements. Reload Shopify Admin after disabling each extension to pinpoint any issues. 5. Disable Enhanced Tracking Protection for Shopify Firefox’s Enhanced Tracking Protection may block essential cookies and scripts used by Shopify. Open Shopify Admin, click the shield icon next to the address bar, and select Turn off Enhanced Tracking Protection for This Site. 6. Disable Hardware Acceleration Some display issues stem from hardware acceleration conflicts. Go to Menu (≡) > Settings > General > Performance. Uncheck Use hardware acceleration when available and restart Firefox. 7. Use Firefox’s DevTools to Diagnose Errors Open Menu (≡) > Web Developer > Web Console or press Ctrl + Shift + K. Reload Shopify Admin to see if any errors or blocked elements are logged, which can provide insight into potential conflicts or missing resources. 8. Verify Network Security and Check Proxy/VPN Settings If your network includes a firewall or proxy, ensure that it allows secure access to all Shopify domains. Disable VPNs temporarily to check if they’re impacting Shopify Admin performance.

Dear Support!

In order to index Thunderbird Emails in Copernic Desktop Search software, I need to install the “Thunderbird Connector for Copernic Desktop Search” in the Add-on and Themes menu. Unfortunately this Ad-don doesn’t seem to exist. Can you please suggest a solution?

Best Regards, Patrycja Wojcieszynska

Hi there,

I’m using the Firefox Multi-Account Containers extension and would like to remove a site that’s been set to "Always open in [X] container." However, I don’t see a “Manage Site List” option anywhere in the container settings as seen here: https://support.mozilla.org/en-US/kb/containers

Here’s what I’ve tried so far:

   I’ve clicked the Containers icon and selected the gear ⚙️ to edit a container.

   I enabled privacy.userContext.siteAssignments.enabled in about:config and set it to true.

   I restarted Firefox (with session restore on), but still no option appears to view or manage assigned sites.

I’m on Firefox Desktop (Mac), and I’ve confirmed that I’m using the official Multi-Account Containers extension.

Is this a bug, a UI change, or something I’m missing? I’d really prefer not to manually edit the containers.json file if there’s a built-in way to manage these assignments.

Thanks so much for any guidance!

I have no idea where the ad blocker is here on Firefox and cannot turn it off when I need to. It is crazy that it is so difficult to find AD BLOCKER - I find articles that say how to do it but they make no sense because I try to follow and it still does not work. I need to know how to turn off the ad blocker - especially when I want to use Rakuten - I cannot never use it because I cannot manage my ad blocker when I need to

Hello

What are the restricted sites in the Firefox extension details? What are the sites restricted by Mozilla, as referred to on the page https://support.mozilla.org/pl/kb/dlaczego-niektore-dodatki-nie-sa-dozwolne-na-stronach-ograniczonych-przez-mozille?as=u&utm_source=inproduct#firefox:win10:fx135 ?

I don't fully remember when this happened, but lately the browser has trouble clearing my search history even though I had it set so that it does so every time I close it. I only managed to fix it by making it so that it doesn't remember the search history, but some of the old searches are still there whenever I punch in part of what I was searching.