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When i click on "email link" firefox freezes!

  • 7 odpovedí
  • 1 má tento problém
  • 16 zobrazení
  • Posledná odpoveď od lionhuda

lionhuda
lionhuda
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Hi, When i click on "email link" firefox freezes! The only way i was able to close the window was through the taskbar or the task manager. Once i reopened firefox un-froze . . until i tried to email the link again. I tried from the "..." menu and from the button i put in the bar. I tried uninstalling and reinstalling firefox. I tried the developer edition. I tried making a new profile without any addons. Nothing helped. I love the email link option; its one of the reasons i use firefox. Can anyone help me?

Hi, When i click on "email link" firefox freezes! The only way i was able to close the window was through the taskbar or the task manager. Once i reopened firefox un-froze . . until i tried to email the link again. I tried from the "..." menu and from the button i put in the bar. I tried uninstalling and reinstalling firefox. I tried the developer edition. I tried making a new profile without any addons. Nothing helped. I love the email link option; its one of the reasons i use firefox. Can anyone help me?

Vybrané riešenie

Hi everyone, Thanks for taking the time out to reply. I ran a virus scan, found 2 viruses. After removal, the problem was fixed. Thanks

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Všetky odpovede (7)

Arth
Arth
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hello can you please provide the mail program and the operating system and the detailed report of their versions and version of the browser

Arth
Arth
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send it as soon as possible

lionhuda
lionhuda Autor otázky
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Spike - V - 3.0.12 

Windows 10 home - V = 1909 and build 18363.1198

firefox developer edition - 83.0b10 (64-bit) I just noticed that firefox is taking mare than 1000mb ram - is that normal?

lionhuda
lionhuda Autor otázky
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I sorry i couldn't get you the info earlier - i had a hard time finding some of the version info.

Arth
Arth
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Hi, the usage is not normal but yes there's a couple of things to try: You can try reducing the number of Multiprocesses: Go to the 3-bar menu > Options (General) - Performance, then deselect 'Use recommended performance settings' and change 'Content process limit' to 1 or 2. See - Firefox's performance settings, and Startup, home page, tabs, and download settings.

Whilst in the 3-bar menu, you can also go to Options (Privacy & Security) - Permissions, and tick/check 'Prevent accessibility services from accessing your browser' then restart Firefox. More - What is the Accessibility Service Indicator?

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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This might not make any difference, but: you could try resetting the mailto handling to "Always Ask" on the Options page. This article will get you to that setting: Change the program used to open email links. Then when you click Email Link, a dialog should come up where you can choose your preferred email handler and see whether it works any better that way.

lionhuda
lionhuda Autor otázky
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Vybrané riešenie

Hi everyone, Thanks for taking the time out to reply. I ran a virus scan, found 2 viruses. After removal, the problem was fixed. Thanks