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Will only run in Widows Safe mode

  • 16 odpovedí
  • 1 má tento problém
  • 278 zobrazení
  • Posledná odpoveď od Bonecrusher

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New Firefox opens but will not connect, no error messages, and will not open "options". However if I boot to W7 "Safe Mode" runs OK. No problems with Internet Explorer or old Firefox.

Vybrané riešenie

i see that bitdefender and trusster rapport are hooking into the process - perhaps two security tools at the same time are conflicting?

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Všetky odpovede (16)

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hi, do you have any particular third-party software in use that might interfere with firefox?

perhaps running a scan with different security tools like adwcleaner & eset online one-time scanner would be a good idea too.

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No third party I know of. AV is Bitdefender, and disable does not fix problem. As mentioned, problem hit with 57, 56 worked OK. I also tried 32 bit Firefox 57, since 56 was 32. No luck.

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could you try to trigger a manual crash and submit the report - maybe that can provide any clues if a particular third-party is hooking into the browser process for example. go to https://ftp.mozilla.org/pub/utilities/crashfirefox-intentionally/ and download crashfirefox.exe (or the 64 variant if you're running 57.0 64-bit), submit the report, and then go to about:crashes to catch the id of the submitted report (starting with bp-) to share this with us.

thank you

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Thanks, Can't do at this time. Will d/l that link and try tomorrow.

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I ran the crash, and submitted the report with the pop-up box, IDed with my email address. I cannot find a copy on my drive. Firefox would not go to "about:crashes", or to about anything. The freeze is on any address entry.

Upravil(a) Bonecrusher dňa

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If you submitted the report via the Mozilla Crash Reporter pop-up window, there are .txt files with crash report IDs in your profile folder.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.
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Crash ID: bp-ced0b155-8770-4469-99b7-2046c0171117 Crash ID: bp-cfca528b-9eb8-4ea5-9c9b-412c81170913 Crash ID: bp-23e93f20-7690-440d-8f58-aa75b1170823 These are only crash reports 2017

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thank you - can you please try to remove/disable malwarebytes anti-exploit and see if this can make a difference?

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Disable Malwarebytes did not correct problem. About a year ago I made a change in advanced options. I do not remember what, was widely promoted to fix problem at that time. Is there a way to restore options to default?

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yes, a firefox refresh would set everything back to the default: Refresh Firefox - reset add-ons and settings

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Did not fix problem. I removed Malwarebytes from start list, rebooted, confirmed not running in app mgr. Firefox opened, but would not connect. I ran crash. Crash report:Crash ID: bp-072f205e-d000-4835-852f-0ddd30171117

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Vybrané riešenie

i see that bitdefender and trusster rapport are hooking into the process - perhaps two security tools at the same time are conflicting?

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Problem solved, shut down Trusteer end-point protection and runs OK.

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great, thanks for reporting back - which version # of trusteer was running on your machine?

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Emerald Build 1307.111 is Trusteer version. I don't do anything with it, I think it was put in by some bank, probably Vectra, long ago.

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Emerald Build 1804.161 Has been issued by Trusteer, fixes problem. Would think they would send automaticly. After seeing many negative comments on net, have removed Trusteer. It appears to be a resource hog, and does not give level of protection greater than current AV packages. Thank You Mozzilians, outstanding help on an obscure problem.

Upravil(a) Bonecrusher dňa