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I deleted my cashe and cookies on the office computer. After doing so, Firefox will not respond. I get error ApphangB1. I need help resolving this issue. I have went as far as to completely deleted and reinstall Firefox but this did not work either.
Všetky odpovede (1)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
Did you use built-in Firefox means to clear that data or did you use external cleanup software?
Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.