Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ever since Firefox 3, I have never been able to upgrade easily. I always get a message telling me I am replacing my version with an older version. How is that possible?

  • No replies
  • 2 have this problem
more options

When I download the newest version (this time it was 5, but I had the same problem with 4) and I drag the Firefox Logo to my Applications folder in Mac OSX (10.6.7) I get a message saying I am replacing my version with an OLDER VERSION. How can this be? When I check the Firefox "About" tab, it tells me I am still using 4, so how, if I just dragged 5 to my Applications folder, can I be replacing 4 with an "older" version? Truth be told, my Firefox has never functioned properly since 4, and now I have little "Firefox hard drive icons" all over my desktop. What happened?

I am having trouble with Comcast's XFINITY and they told me to update and maximize my browser. I don't seem to be able to do that. I just downloaded Firefox 5.0, but my version still says 4.1.

When I download the newest version (this time it was 5, but I had the same problem with 4) and I drag the Firefox Logo to my Applications folder in Mac OSX (10.6.7) I get a message saying I am replacing my version with an OLDER VERSION. How can this be? When I check the Firefox "About" tab, it tells me I am still using 4, so how, if I just dragged 5 to my Applications folder, can I be replacing 4 with an "older" version? Truth be told, my Firefox has never functioned properly since 4, and now I have little "Firefox hard drive icons" all over my desktop. What happened? I am having trouble with Comcast's XFINITY and they told me to update and maximize my browser. I don't seem to be able to do that. I just downloaded Firefox 5.0, but my version still says 4.1.